Salesforce & Agentforce Scrum Master

Job in Mississauga, Ontario, Canada

Listing for: E-Solutions

Seasonal/Temporary position
Listed on 2026-02-21

Job specializations:

IT/Tech
Systems Analyst, IT Consultant, Scrum Master, Data Analyst

Role Name:
Salesforce & Agentforce Scrum Master
Location:
Mississauga / Hybrid
Duration:
Contract

JOB DESCRIPTION:
"Scrum Master Business Analyst

Role Summary
Lead the Agent Client Chatbot pod ensuring successful delivery of Salesforce based chatbot solutions for agents and clients Bridge business stakeholders and technical teams to translate requirements into actionable deliverables

Key Responsibilities

Facilitate Agile ceremonies daily standups sprint planning backlog refinement retrospectives

Elicit analyze and document business and functional requirements for chatbot features

Own and prioritize the product backlog aligned to business outcomes and compliance standards

Coordinate with Salesforce developers QA and downstream teams to remove blockers and track progress

Provide clear status reporting riskissue management and stakeholder communication

Ensure delivery governance and adherence to Agile best practices within the pod

Required Skills Experience

years in Agile delivery as a Scrum Master and/or Business Analyst

Working knowledge of Salesforce clouds and chatbot solutions Agentforce or equivalent

Strong stakeholder management facilitation and documentation skills

Insurance domain experience preferred familiarity with compliance and data privacy

Proficiency with Jira Confluence and backlog management

Preferred Certifications

Certified Scrum Master CSM or equivalent Agile certification

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