Platform Manager

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a collaborative professional to join our team as Platform Manager – Maintenance. In this role, you will be bridging maintenance subject matter expertise with technology, ensuring Element’s maintenance platform evolves to meet client, business, and ecosystem needs. The incumbent will translate client and operational requirements into platform capabilities, support cross-functional collaboration, and help shape the roadmap for both sustaining and building the next-generation platform.

What You’ll Do

• Business Translation & Roadmap Support – Work in partnership with the technical product/development Lead to ensure business requirements are translated into scalable platform features. Contribute to the roadmap for platform growth and evolution, balancing immediate operational needs with long-term strategic goals.
• Requirements Gathering & Stakeholder Engagement – Translate maintenance knowledge and client feedback into clear, actionable requirements. Facilitate workshops, requirements sessions, and feedback loops with clients, vendors, and internal teams.
• Platform Stewardship & Standards – Serve as steward of the maintenance platform, ensuring it continues to meet client and business needs. Establish and maintain platform standards, ensuring consistency across integrations, data, and documentation.
• Data & Insights – Pull, analyze, and present platform usage, integration, and maintenance data. Provide insight to guide prioritization, measure performance, and demonstrate value to stakeholders. Develop and maintain custom reports and dashboards using SQL and Power BI to support data-driven decision-making.
• Technology Prototyping & Workflow Optimization – Leverage low-code tools (e.g., Power Platform, Power Automate) to build prototypes, streamline workflows, and test potential solutions. Share learnings with development teams for scalable implementation.
• Integration & Ecosystem Management – Support ecosystem integration efforts, ensuring smooth connectivity with client systems, shop management platforms (e.g., Auto Integrate, Mitchell
  1), and partner technologies.
• Change Management & Adoption – Support change management, training, and adoption strategies to ensure successful rollout of new platform features and integrations. Develop user documentation, guides, and training sessions to drive uptake.
• Metrics & Continuous Improvement – Help define and track platform success metrics (e.g., adoption, uptime, integration speed, satisfaction). Use insights to drive continuous improvement and long-term platform success.

Basic Qualifications

• Minimum 5 years in maintenance operations, digital product, or platform roles with exposure to technology-enabled workflows and data-driven decisioning.
• Working knowledge of maintenance and shop management platforms such as Auto Integrate, Mitchell 1, or similar systems.
• Proficiency with low-code and automation tools (e.g., Power Automate, Power Apps) and comfort using data tools such as SQL or Power BI to inform insights.
• Exceptional communication and stakeholder-management skills with ability to translate complex operational needs into clear platform requirements and data-driven recommendations.

Preferred Qualifications

• Education:
  
  Bachelor’s degree preferred (e.g., Business, Engineering, Computer Science, or related field); equivalent practical experience in fleet maintenance or product management considered.
• Experience in fleet management, automotive SaaS, or repair network operations are a strong asset.
• ASE certification or equivalent maintenance experience preferred. Product management, agile, or technology certifications (e.g., PMP, Scrum, Power Platform) considered an advantage.

Location: Mississauga, Ontario. Our Mississauga office will move to 1 Adelaide in Downtown Toronto in September 2026.

The hiring base…