Lending Operations Lead Hybrid

Our client, one of the big 5 banks in Canada, is looking for a Funding and Booking Operations Lead to join their team on a hybrid basis - working out of the Mississauga, Ontario area.

We’re looking for a highly organized, detail‑oriented Operations & Project Support Specialist to join our team. This hybrid role blends operational oversight, project execution, and strategic coordination. You will lead and support Day One originations operations (Funding & Booking), serve as the onshore liaison for our offshore team, and play a key role in system modernization and process improvement initiatives.

• Lead offshore Funding & Booking operations, ensuring quality, SLA compliance, and operational efficiency.
• Provide backup coverage for BAU funding and booking tasks, including wire processing and deal booking.
• Troubleshoot operational issues and escalates urgent priorities (e.g. dealer requests).
• Serve as liaison between Deal Review Specialists, offshore teams, and internal account managers.
• Build and maintain strong relationships with internal and external stakeholders.
• Communicate funding/booking status updates and resolve inquiries promptly.
• Support system migration efforts as SME/tester, including requirements gathering, testing, and readiness activities.
• Participate in change management initiatives such as readiness assessments, stakeholder engagement, and execution planning.
• Contribute to program planning and risk analysis to drive operational improvements.
• Collect, analyze, and format data into dashboards and reports for performance tracking and exception management.
• Monitor SLA performance (Funding ≤ 24 hrs; Booking ≤ 48 hrs) and proactively address issues.
• Support automation and workflow optimization initiatives using SharePoint, Power Apps, and Microsoft 365.
• Leverage technical skills—SQL, Python, JavaScript, or AI/coding tools—to enhance operational efficiency (preferred).

• 2+ years of relevant experience in financial services operations, program/project coordination, or business analysis.
• Prior leadership experience.
• Excellent verbal and written communication skills with the ability to influence and collaborate effectively.
• Proficiency in Microsoft Office Suite; familiarity with SharePoint, Power Apps, and M365.

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call  or email.

Contract to Hire – Mississauga, ON.

Pay range $29.00 – $29.00 /hr.

Hybrid – Mississauga, ON.