Care Supervisor

Care Supervisor – Mississauga, Ontario

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Because Your Care Matters. CBI Home Health is looking to hire a Care Supervisor.

The position includes some travel across our service areas, including Brampton, Mississauga, Etobicoke. The salary range for this position is between $60,000 to $70,000 annually. Vacancy disclosure:
This job posting is for an existing vacancy.

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and  you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

• Travel pay and/or mileage reimbursement
• Full‑time position
• Reward and recognition programs, including earned‑wage access through our partnership with Zay Zoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee perks and discount programs through our partnership with Perkopolis
• Employee and family assistance program
• Paid orientation, training and development with opportunities to grow your career

As a Care Supervisor within our CBI Home Health team, you will support multiple programs within our Personal Support Services. You lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health external stakeholders. Showing the way as a Regulated Health Professional (RPN), you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and processes as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning
• Ensure patient and care provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on‑boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the key accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated regulatory body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices

• Possess a current registration with the College of Nurses of…