Operations Officer

Position: Operations Officer - 57480
As an Operations Officer, you will join the Small Business Banking Account Review (SSBAR) team, a centralized group dedicated to streamlining the review of new business accounts and non-personal terms across Canada. This back-office role is critical in ensuring that all new accounts and maintenance changes are compliant with strict regulatory and internal policies. You will act as a guardian of accuracy, ensuring AML (Anti-Money Laundering), KYC (Know Your Customer), and KYB (Know Your Business) information is perfectly captured to mitigate risk for the institution.

Location:

Mississauga, Ontario (Tahoe Boulevard)
Work Model:
Hybrid (4 days onsite) Training: 100% Onsite
Duration: 1-Year Contract (Potential for Extension/Conversion)

Schedule:

Monday – Friday (Shifts between 8:00 AM – 8:00 PM)
Compensation: $25.35

Advantages
Institutional Exposure:
Gain significant experience and insight into the operational backbone of a major Canadian financial institution.
Professional Growth:
Opportunity for contract extension or permanent conversion based on performance and volume.
Collaborative Culture:
Work within a team of 20 professionals in a supportive, "One Team" environment.
Competitive Pay: A steady 1-year contract with an attractive hourly rate and potential for overtime.

Responsibilities
Compliance Review:
Perform 100% review of new Small Business Banking accounts and signing authority changes to ensure accuracy and completion of AML/KYC/KYB requirements.
Operational Support:
Manage a high-volume queue system, reviewing documents for compliance and processing system inputs via internal email and banking platforms.
Internal Partnership:
Provide clear guidance and clarification to internal partners to help resolve identified account deficiencies and improve the overall customer experience.
SLA Management:
Work efficiently in a fast-paced environment to meet strict Service Level Agreements (SLAs) regarding productivity and quality.
Continuous Improvement:
Adopt new processes and technology improvements while providing feedback on day-to-day operational activities.

Qualifications

Experience:

2–4 years of overall professional experience, with at least 2 years specifically in administrative or Operations Officer roles.
Industry Knowledge:
Previous experience within a financial institution or banking environment is required.
Technical

Skills:

Basic proficiency in MS Office (specifically Excel) and the ability to learn internal host applications quickly.

Soft Skills:

Exceptional attention to detail, strong oral/written communication, and the ability to work independently under pressure.

Education:

High School Diploma (Post-secondary education is highly preferred).

Preferred:

Experience with banking Host applications.
Familiarity with Small Business Banking documentation and AML/KYC/KYB standards.

Summary
If you are interested in the operations Officer roles please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.