Operations Officer II Job Mississauga area,Ontario Canada,Finance & Banking

Our Client, a Banking company, is looking for a Operations Officer II for their Mississauga, ON/ Hybrid location.

Responsibilities:

Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.

Review % of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures

Effectively support partners with questions and clarification in resolving deficiencies identified Support the ongoing improvement to the customer experience to develop customer dedication

Requirements:

Ability to work well independently and as part of a team

Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment

Ability to work efficiently to meet individual and team driven benchmarks

Be conscientious and detail oriented in order to mitigate any risk to the bank

Understand and apply operating policies and procedures

Customer driven with a focus on providing exceptional customer service at all times

Ability to take ownership of situations and know when to escalate issues as required

Ability to multi-task and work in a fast paced, high volume environment

Ensure Service Level Agreements are adhered to at all times

Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant

Adopt to new process and technology improvements

Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required

College and/or university degree would be an asset

Please note – post pandemic this role will be required to attend our office in Mississauga on a regular basis

Why Should You Apply?

Excellent growth and advancement opportunities

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