Canada - Field Service Representative - Power

Brief Job Description:

The Field Technician:

• Responsible for preparing and executing interventions by gathering necessary documents, technical files, and parts while participating in preparatory meetings. You will plan and oversee interventions, commission equipment following procedures, and conduct electrical, mechanical, and functional tests. Your role includes performing electrical measurements, battery formatting, and equipment maintenance under service contracts. Additionally, you will diagnose and resolve faults, provide technical support, manage stock, and validate intervention reports.
  
  You will also handle Oracle debriefing, process orders, make technical recommendations, and assess customer spare parts inventory.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Prepare intervention to realize (gather the documents, technical files, necessary parts, and participate in the preparatory meetings)
• Realize or check the detailed planning of the intervention
• Commissioning equipment according to existing procedures
• Realize electrical, mechanical (isolation test) or functional (alarm, failover) tests
• Perform electrical measurements (on site test sheet, electrical and design)
• Prepare the battery formatting and test the discharge of the battery
• Perform equipment maintenance as part of maintenance contracts
• Form maintenance technicians of customers companies
• Troubleshooting intervention
• Realize fault diagnosis.
• Realize mending.
• Refer technical support to troubleshooting pieces needs.
• Stock management
• Present and validate the intervention report to the hierarchical superior.
• Oracle debriefing
• Develop accepting orders.
• Make technical recommendations.
• Identify technical needs through the TIC (Commercial Information Transfer given to the after sales service commercial manager)
• Check spare parts inventory at the customer.

Qualifications:

Required/ Minimum Qualifications:

• Bachelor + 2 in electrotechnics engineering or maintenance
• A minimum of 3 years’ experience

Additional /

Preferred Qualifications:

-

• Electrical authorization type B2
• Battery empowerment type B2T
• An adequate level in English required

Technical skills:

• Ability to read technical manuals and make basic site evaluation skills to include: environmental temperature, and general operating conditions

• Elementary fix/repair techniques based on directed supervision

• Capable of completing tasks and return unit to full operating conditions based upon directed supervision

• Ability to summarize and report all work related tasks performed

SAFETY:

• Operate in a safe manner in accordance with published safety guidelines

• Must wear appropriate PPE as per company guidelines and accordance with job duties

• Adhere to work hours policy guidelines – “14 hours rule”

• Report all work related accidents or injuries within 24 hours to the appropriate personnel

• Attend customer safety orientation visits as required

ENVIRONMENTAL DEMANDS:

• Working in environments that may have temperature variations and/or unheated areas.

• Exposure to noise levels from machinery and equipment, although not necessitating hearing protection.

• Working in areas with dust, debris.

TRAVEL:

• Travel is required.

The anticipated salary range for this role in the Toronto, ON locality is between $60,000 to $90,000 per year —salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, disability, PTO, holiday pay, employee and family assistance program, and pension. Additional details about total compensation and benefits will be provided during the hiring process.