Community Manager

Overview

Company Overview: Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands-on approach allows us to focus on creating well-managed and profitable investments for our clients:
Trusted partners managing your real estate investments.

Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property Manager, the Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

• Customer Service:
  Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Customer Service:
  Consistently focus on providing superior customer service
• Customer Service:
  Meet and interact with residents and prospective residents in a courteous and professional manner
• Customer Service:
  Foster a strong customer service culture among all staff
• Customer Service:
  Promote a strong sense of community
• Customer Service:
  Welcome and assist all residents and visitors in the office
• Customer Service:
  Answer and direct all incoming telephone calls in a courteous and professional manner
• Customer Service:
  Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible
• Customer Service:
  Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports
• Customer Service:
  Complete other duties as assigned

• Leasing:
  Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk-ins
• Leasing:
  Secure appointments and conduct property and show suite tours with all prospective residents
• Leasing:
  Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required
• Leasing:
  Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
• Leasing:
  Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.
• Leasing:
  Regularly inspect upcoming suite availabilities prior to showing to prospective residents
• Leasing:
  Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
• Leasing:
  Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
• Leasing:
  Negotiate leases to achieve optimum value for the property

• Administration And Reporting:
  Review and submit changes to leasing reports as directed
• Administration And Reporting:
  Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
• Administration And Reporting:
  Register all prospective residents using Yardi or other software as required
• Administration And Reporting:
  Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
• Administration And Reporting:
  Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures
• Administration And Reporting:
  Notify all applicants of the General Manager’s…