Emergency Services Representative; Bilingual: Spanish​/English), Onsite

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World’s Best Workplaces
,” “
Best Company Culture
,” and “
Best Companies for Career Growth
” awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for you!

As an Emergency Services Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Emergency Services Representative, you’ll:

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• You will interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” directly or through an intermediary.
• Where permitted by law, the staff in our service center will also provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
• Training and certification will be provided for police, medical, and fire situations.
• The emergency representative is responsible for providing the highest level of service to individuals in an emergency or distressed state.
• Deliver expert support and customer experience with patience, reassurance and sense of urgency.

YOUR

QUALIFICATIONS:

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:

• Must be Bilingual in Spanish/English in both written and verbal communication.
  Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required.
• Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling)
• Experience in emergency response and/or high stress emergency communication center environments is preferred.
• Experience in the following fields is strongly preferred
  :
  Emergency, Fire, Police dispatch experience, College 911 Communications/Public Safety Diploma or course completion, Police, Fire, or Paramedic programs, working with a CAD (computer assisted dispatch), Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification, Emergency Service Volunteer
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication…