Biomed Customer Service Representative; Skymark

Our Mission:

Calea is Canada’s leading pharmacy in the sterile compounding of patient-specific medications. Through our many customers across Canada, we enable the provision of increasingly complex community-based infusion therapies that avoid or reduce acute care stay.

We foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:

• Health and dental benefits
• Paid vacation
• Employee assistance program
• Casual office dress code
• Professional growth and development opportunities

We are currently seeking a contract Biomed Customer Service Representative to join our team in Mississauga for approximately 12-months.

Address: 2785 Skymark Avenue

Schedule:

Must be available to work shifts between the hours of 8am-6:30pm, with one week rotation on the afternoon shift, 12pm-8:30pm. Plus one weekend rotation approximately every 4/5 weeks, 8am-8pm (after training is completed).

The Biomed Customer Service Representative is responsible for the coordination of equipment and waste pickups from patients and clients, equipment inventory control, and equipment maintenance.

The Biomed Customer Service Representative must meet the equipment distribution and waste pickup requirements, while working within established inventory and distribution protocols to ensure that patients receive the highest quality of service in either official language.

The incumbent must possess thorough knowledge of Calea’s products, delivery schedules, client requirements and/or special needs. This will enable the Biomed Customer Service Representative to evaluate priorities, solve problems, perform required tracking analysis, and react quickly to emergency situations.

Requirements include:

• College diploma preferred
• A minimum of 1 year customer service experience, preferably in a medical environment
• Knowledge of logistics and inventory/distribution processes
• Excellent organizational skills with the ability to work independently and manage priorities under pressure

Skills:

• Excellent communication skills (written and verbal)
• Self-motivated and able to work with minimal supervision
• Strong attention to detail with the ability to multi-task and handle fluctuating workloads
• Excellent organizational, problem-solving, and time-management skills
• Excellent continuous improvement skills
• Proven ability to adhere to standards & procedures and maintain confidentiality
• Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
• Strong computer skills in MS Office, reporting and well-developed keyboarding skills

At Calea, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know.