Operations Coordinator

Adventure Canada is a dynamic leader in expedition cruising, bringing our guests to some of the world’s most remote regions. Throughout our over three decades of operation, we have provided unique travel and educational experiences through the expert lens of our dedicated resource teams.
We are looking to hire an Operations Coordinator to assist in implementing our operation in the expedition cruise travel industry. The ideal candidate has clear communication skills, organizational ability, and a friendly and personable attitude. Flexibility is also key, as the position may be required to travel for extended periods of time and work odd hours during our in-season operation.
This posting is for an existing vacancy.
The salary range for this role is $60,000-$65,000 annually.

The Role
As Operations Coordinator, you must comfortably handle multiple deliverables in a high-risk industry where shifting priorities and deadlines evolve continuously, working closely with a variety of stakeholders including our guests, third-party providers and contractors, Adventure Canada headquarters staff and on-ship expedition team members, ship’s crew and other industry professionals.
The Operations Coordinator is a cornerstone of the successful and safe operation of our ship-based expeditions and a key member of the Operations Department. You will work to ensure the timely completion of deliverables that are critical to the operation, engaging in tasks and activities that contribute to the success of the department and to Adventure Canada. In addition to your core duties, there may be tasks, opportunities, events, social gatherings, and other projects that will require your participation and assistance.

The Operations Coordinator reports directly to the Operations Manager.
MAJOR RESPONSIBILITIES

* Carrying out the mission, vision and values of the company as it pertains to our operation

* Integrating workflow and task prioritization into the department’s project management software

* Procurement of necessary equipment, supplies and other items for the operation, including vessel set-up and pack-up where required

* Permitting, customs and port-state controls related to vessel sailing and activities

* Logistics for our three main spheres of operation, Atlantic Canada, the Arctic, Europe and other spheres as required

* Logistics for our specialty trips, including vessel and land-based trips

* Enhancements and optional add-ons for all our trips during the logistics planning phase

* Quality control and operational compliance with regulatory authorities in the jurisdictions we operate

* Reviewing and updating the company’s Standard Operating Procedures

* Shoreside and shipside implementation of the operation including the possibility of in-field operational functions, where required

* Implementation of Association of Expedition Cruise Operators (AECO) guidelines and recommendations

* Implementation of onboard aspects such as gift shop and spa, including inventory management, purchasing, and sourcing local products and services

* Engaged in interdepartmental collaboration, including but not limited to the following departments:
Client Services, Marketing, Sales, Groups and Business Development
DEMONSTRATED KNOWLEDGE, SKILLS, AND ABILITIES

* Attuned to the Indigenous landscape within Canada

* Stress Tolerant

* A polished professional with a resourceful approach; the ability to work independently and as a team player

* Proven ability to create clear and achievable short- and long-term plans while working with multiple tasks, projects and timelines with frequent changes and interruptions

* Strong analytical and critical thinking skills to adapt to a dynamic and shifting operation

* Travel is a requirement in order to assist with in-season operational needs

* Fluency in French and English is an asset

* Personal commitments towards lifelong education and implementing the Truth & Reconciliation Commission’s calls to action are strong assets
EDUCATION, CREDENTIALS, AND EXPERIENCE

* 3+ years of operations experience in the travel industry

* Operational experience in the Polar regions

* Maritime-specific experience is an asset

* Experience working with…