Operations Officer II - Bilingual

Position: Operations Officer II - Bilingual - 57478
We are seeking a highly motivated and detail-oriented Bilingual (English/French) Operations Officer II to join our Small Business Banking Account Review (SSBAR) team. In this role, you will be part of a centralized, national unit responsible for streamlining the review of new business accounts and non-personal terms across Canada. You will ensure that all new Small Business Banking accounts and maintenance changes are compliant with the Bank’s policies and regulatory standards.

This is a 1-year contract starting in April 2026, offering excellent exposure to Business Banking operations and the opportunity to work within a high-performing, fast-paced team.

As an Operations Officer II, you are responsible for reviewing system inputs and business-specific documentation for compliance and accuracy. Operating within a high-volume queue system, you will verify AML (Anti-Money Laundering), KYC (Know Your Customer), and KYB (Know Your Business) information. This is a back-office role that requires strong analytical skills and the ability to work efficiently to meet strict Service Level Agreements (SLAs) while maintaining the highest quality of work.

Work Location:

Hybrid (4 days per week onsite) at Mississauga, ON.
Training: 100% onsite in-office training for the initial period.

Schedule:

Monday to Friday, 37.5 hours per week. Candidates must be flexible to work shifts between 8:00 AM and 8:00 PM (e.g., 8-4, 10-6, or 12-8).
Duration:
April 6, 2026 – April 5, 2027.

Advantages
Contract Duration: 1 year (start date: april 2026)
Salary: $27.80 / hour.

Location:

Mississauga, ON (Tahoe Blvd).
Work Mode:
Hybrid (4 days per week onsite, 1 day remote after training).

Schedule:

Monday to Friday, 37.5 hours per week. Flexibility required for shifts between 8:00 AM and 8:00 PM (e.g., 8-4, 10-6, or 12-8).
Training: 100% onsite in-office training for the initial period.

Responsibilities
Review 100% of new Small Business Banking (SBB) accounts and signing authority changes for accuracy and completion of mandatory AML/KYC/KYB information.
Assess business-specific documentation to determine if it meets required regulatory and business procedures.
Mitigate operational and regulatory risks by identifying deficiencies and ensuring prompt resolution.
Support internal partners (approx. 50% of the time) by providing guidance on resolving compliance-related issues.
Manage a high-volume workload within a queue-based system, consistently meeting daily productivity and quality benchmarks (SLAs).
Provide recommendations for process improvements to strengthen the operating model and service quality.

Qualifications

Experience:

Minimum 2 years of experience in an administrative or operations officer role.
Field:
Previous experience in a bank or financial company is mandatory.

Languages:

Fully bilingual in English and French (oral and written).
Software:
Proficiency in MS Office Suite, specifically Excel (basic level).
Specific Knowledge:
Knowledge of Host applications is a significant asset.

Education:

High school diploma required.

Skills:

Exceptional attention to detail, strong organizational skills, and the ability to handle high-volume workloads under pressure

Summary
If this opportunity interests you, please apply online today. You can also send your application via email with the job title in the subject line to:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.