Director of Client Services
Job in
Mississauga, Ontario, Canada
Listing for:
Match Marketing Group
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Business
Operations Manager, Business Administration, Business Management
Job Description & How to Apply Below
Responsibilities
Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnershipsOwn overall client satisfaction, retention, and growth across programsLead and mentor Client Services and Account Management teams to ensure consistent, high-quality deliveryTranslate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teamsOversee program planning, launches, optimization, and performance against KPIsProactively identify risks, challenges, and opportunities, drive solutions and continuous improvementPartner with internal teams on forecasting, budgeting, resourcing, and scalability of programsPrepare and present executive-level business reviews, insights, and recommendations to clientsSupport new business growth through client expansion, upselling, and strategic initiativesQualifications & Experience
5+ years of experience in client services within retail, CPG, or sales executionProven experience leading and developing high-performing teamsStrong understanding of retail environments, field execution, and national programsDemonstrated ability to manage complex, multi-client portfoliosExcellent communication, presentation, and stakeholder management skillsHighly organized, strategic, and solutions-oriented mindset.Comfortable working in a fast-paced, evolving environmentWillingness to travel, as required to support clients and teamsWhy Join Match Retail?
Senior leadership role with high impact and visibilityOpportunity to work with leading national and global brandsCollaborative, performance-driven cultureCompetitive compensation and benefitsCareer growth and professional development opportunitiesInterview Process
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
Step 4: Final candidates participate in an in-person or virtual interview with the client.
AI Disclosure
We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.
Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.
Connect With Us! Not ready to apply? Connect with us for general consideration. Application FAQs
Software Powered by iCIMS
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
