Operations Officer II

Position: Operations Officer II - 56965
We are seeking nine motivated and detail-oriented Operations Officers II to join our Credit Centre Adjudication team. This role provides a vital blend of back-office processing and active telephone support, ensuring operational effectiveness and exceptional service delivery. This is a 6-month contract with potential for extension or permanent conversion based on performance and business needs. It is an ideal opportunity for professionals looking to establish or grow their careers within a leading financial institution.

Work Location:

Hybrid (4 days per week in-office) at Mississauga, ON.

Schedule:

Monday to Friday, core business hours (37.5 hours per week).

Start Date:

February.

As an Operations Officer II, you will provide a broad range of operational support and perform general to specialized transactions within the Operations & Technology functional area. You will act as a key point of contact for internal and external partners, ensuring that business objectives, Service Level Agreements (SLAs), and customer experience targets are consistently met. This role is a 50/50 split between administrative back-office tasks and telephone-based support, requiring high levels of adaptability and communication.

Advantages
Industry Exposure:
Gain valuable, hands-on experience within the operations and technology sector of a major financial institution.

Growth Potential:
Potential for contract extension or permanent hiring based on performance.

Collaborative Culture:
Work within a supportive team of 20 people that values inclusivity and teamwork.

Modern Workspace:
Access to a professional office environment in a prime Mississauga location with hybrid flexibility.

Responsibilities
Operational Support:
Execute general to specialized transactions accurately and within established standards, ensuring due diligence is applied to every file.

Partner Relations:
Maintain and support relationships with internal and external partners, providing subject matter expertise within your defined area.

Problem Resolution:
Identify, investigate, and resolve customer or partner issues by following established resolution processes and escalating high-risk activities when necessary.

SLA Adherence:
Prioritize and manage your own workload to meet strict Service Level Agreements (SLAs) regarding productivity and accuracy.

Compliance & Quality:
Follow audit and process guidelines to ensure satisfactory results; remain knowledgeable of and comply with the Bank’s Code of Conduct.

Continuous Improvement:
Actively participate in daily touchpoints, suggesting process improvements and adopting new technology to enhance team efficiency.

Qualifications
Mandatory Requirements

Experience:

2+ years of professional experience in a corporate or administrative environment.

Customer Service:
Proven experience in a customer-facing or partner-support role (telephone experience preferred).

Technical

Skills:

Proficiency in the MS Office Suite and strong Data Entry skills with high accuracy.

Soft Skills:

Excellent written and verbal communication, strong problem-solving skills, and sound judgment.

Organization:
Exceptional time management and the ability to work effectively in a fast-paced environment.

Education:

Post-secondary education is preferred.

Desirable Qualifications

Previous experience in Banking, Bookkeeping, or Accounting.

Background in Real Estate, Mortgage Funding, or Legal administrative work.

Must be able to attend a full-time, 2-week onsite training period.

Ability to work a hybrid schedule with flexibility regarding anchor days.

Note:

A history of stable employment is highly valued.

Summary
If you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep…