Care Coordinator ll – Housing Specialist

Care Coordinator ll – Housing Specialist

Job Title :
Care Coordinator ll – Housing Specialist

Department :
Care Coordination

Reports to :
Care Coordination Manager

Purpose of Position :
In keeping with the Mission/Vision/Values of Com Well, the Care Coordinator II – Housing Specialist provides services to individuals with a behavioral health diagnosis seeking treatment or to those who could benefit from appropriate referrals. This position promotes improved quality of life and functioning, and the health, safety and welfare of persons served through a person centered, trauma informed lens.

Services are to reflect the principles of recovery, active participation in treatment, and community integration within the limits of established and approved policies, standards and practices of Com Well and all regulatory agencies, including the US Department of Housing and Urban Development (HUD). Services may be provided within the residential setting, community, an individual’s home and within the Randolph County Housing Authority.

Essential Duties and Responsibilities :

1. Com Well expects all staff to have a strong desire to provide an excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Com Well.

This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.

2. Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others. Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Com Well’s commitment to client personal growth.

3. Supports the strategic goals and mission/vision/values of Com Well at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.

4. Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.

5. Completes job requirements with independent action and resourcefulness. Organizes time, effort, and use of resources to achieve desired outcomes. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Com Well into an organization that embraces excellent customer experience.

6. Have a thorough understanding on the impact of trauma on a person’s life. Understand the signs and symptoms of trauma in clients and families and be competent in delivering trauma informed interventions that lessen the symptoms associated with trauma while improving the quality of life for clients.

7. Have an awareness of and commitment to self-care practices that prevent or lessen the impact of secondary traumatization with staff and self.

8. Participate in and recognize role in Performance and Quality Improvement (PQI) initiatives. Have a general awareness on the importance of quality improvement throughout the organization. Identify opportunities for improvement through data, observation of operations or consultation with staff, residents, families or other stakeholders. Identification and input into opportunities for improvement is strongly encouraged.

9. Ensure quality service delivery to all clients based on the rules governing the program and service being offered. Mental Health Services follows Rule 140, Substance Use Services are guided by Rule 2060 and both services must meet Council on Accreditation (COA) standards. All services delivered should also meet other rules, regulations, laws and ethical codes related to operations.

10. Assist in the development of a service plan for all…