Patient Advisor Data Analyst On-Site

Patient Experience Advisor Data Analyst On-Site page is loaded## Patient Experience Advisor Data Analyst On-Site locations:
UMC Main Campus time type:
Full time posted on:
Posted Todayjob requisition :
R18731

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Job Summary  The Patient Experience Data Analyst is responsible for strengthening our culture of service, specifically by assisting the Patient Experience Manager and Chief Experience Officer with developing strategies and education to all levels of the organization. This position collaborates with clinical and operational teams to interpret patient-experience data and translate findings into actionable strategies.
Reports to   Chief Experience Officer    Job Specific Responsibilities  
1. Manage and maintain user access for survey platforms and language-translation services, ensuring appropriate permissions and smooth operational support.  
2. Oversee dashboards, automated reports, and analytics displays, including creating new visualizations and insights that support organizational improvement.  
3. Identify patient-reported friction points using survey data and supplementary insights to recommend and support process improvement initiatives.  
4. Serve as a subject-matter expert on the Qualtrics platform, staying current on system updates, new features, and best practices.  
5. Support survey development, deployment, and optimization to ensure accurate measurement of patient experience across services.  
6. Ensure data integrity, accuracy, and compliance with organizational standards and privacy requirements.  
7. Troubleshoot user issues within survey and translation platforms, providing timely resolutions and guidance.  
8. Assist in preparing materials or presentations that communicate patient-experience trends to leaders and stakeholders.  
9. Respond to questions regarding patient care policies and treatment, and will assist UMC/UMCP in achieving a satisfactory outcome to report to hospital/clinic departments involved. All other related assigned duties  10. Serves as an advocate for patients and their families to improve communication, efficiency and customer satisfaction within the facility.  11. Provide leadership and expertise in the development, implementation, oversight, and evaluation of service initiatives.
12. Utilizes Patient Experience feedback to drive improvement. Uses results for patient care improvement in conjunction with the committee involvement throughout the organization;
Provides summary of PX feedback and comments to key leaders when necessary.  13. Serves as an organizational expert for patient experience. Using CAHPS and vendor data to benchmark, develop, and offer Best Practice solutions for various departments/clinics throughout the health system.
14. Coordinates and provides competency training by presenting at UMC/UMCP service meetings (i.e. SIOP events, Patient Advisory Council, Webinars, New Employee Orientation);
Provide patient satisfaction & competency training annually   15. Evaluate current patient, family, physician, and staff education programs to ensure they align with a culture of patient-centered care and enhance the patient experience. Modify, eliminate, and/or replace programs, as necessary.

Education and Experience  
• High School Diploma or GED  • + 2 years related customer service and/or patient care experience.
Preferred Licensures/Certifications/Registrations  
• Level 1 and Level 2 Qualtrics Certification Course   
• 1 year experience utilizing HX dashboards  
• Preference for candidates with Qualtrics certification, a relevant degree, and prior patient care experience; non-certified hires must obtain two Qualtrics certifications within 12 months (department-funded, two attempts per exam).
Knowledge,

Skills and Abilities

• Basic knowledge of medical credentialing and privileging procedures.  
• Knowledge of service excellence / customer service principles and practices, and a strong working knowledge of process improvement, customer relations, conflict resolution strategies, and project development.

• Demonstrate…