Account Manager, Sales

Account Manager

Department: Sales

Employment Type: Full Time

Location: Chicago

As an Account Manager at Zencargo, you will act as the strategic partner to fast-growing brands, helping them turn supply chains into a competitive advantage. You will own a portfolio of customers and drive measurable commercial impact through data, technology, and logistics expertise.

This is a growth-focused, data-driven role for someone who thrives on building high-value relationships, uncovering opportunities, and being fully accountable for commercial performance.

Your Impact:

• Manage a portfolio of strategic & SMB US-based accounts
• Build and execute strategic account plans with defined growth targets
• Increase stakeholder engagement and account penetration
• Lead regular Business Reviews and ROI storytelling
• Drive proactive platform usage and feature enablement
• Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot
• Collaborate with Pricing & Procurement on rate optimisation and publishing
• Identify upsell/cross-sell opportunities based on customer data and pain points
• Own customer communication for escalations and partner with internal teams to resolve root causes
• Support aged debt management through AR tool review and customer follow-up

• Proven success in account growth and stakeholder management
• Strong strategic thinking and planning capabilities
• Data-literate and ROI-focused with ability to translate insights into action. Experience with platform adoption and B2B SaaS‑like value delivery in logistics.
• Excellent communicator and relationship builder
• Skilled presenter, confident leading senior conversations. Collaborative, solution-oriented team player
• Strong prioritisation and project management ability
• Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
• Strong understanding of international freight forwarding and supply chains
• Comfortable navigating customer data to find value levers