Project Manager – Mission Critical

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long‑term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

The Mission Critical Project Manager will be accountable for the coordination between the customer, customer service, procurement and the vendors post order award through project completion. This role will be required to understand USG systems at a deeper level to anticipate problems ahead of time to provide excellence with the customer’s experience. Key activities include coordination of the project schedule, communication of order status updates and management of outside vendor order tracking.

• Create, lead, and hold accountable the needed resources, internal and external, to deliver excellence in project coordination for mission critical projects
• Effective and timely communication with all relevant parties (outside vendors, customer service, sales, transportation and warehouse planning team) to ensure product(s) deliver on time
• Coordinate value‑add services (cutting, packaging, etc) from the customer through the sales teams to support both value‑added selling and accelerating project schedules through innovation
• Manage the data center order process from item setup through production to shipment
• Develop strong relationships based on trust with customer Project Managers. sit on customer project teams as an extension on USG to solve problems and create options for customers
• Collaborate with product management, sales and the CIC to develop the mission critical portfolio
• Share best practices amongst the Mission Critical team to expand USG’s solutions based strategy, value‑add selling and creative solutions to accelerate build schedules for contractors
• Ensure appropriate documentation of the project is properly kept and recorded
• Management of multiple projects simultaneously while ensuring effective progress on each

• Bachelor’s degree in engineering, architecture, construction management, or related discipline
• 5+ years of experience in sales, customer service, plant operations or project execution in commercial construction, experience with data center or critical infrastructure sector a plus.
• Strong interpersonal skills:
  Ability to interact effectively with others, both internally and externally
• Attention to Detail:
  Proven accuracy and attention to detail.
• Strong organizational, project management, and problem‑solving skills; able to manage multiple priorities across stakeholders.
• Strong communication and interpersonal abilities; able to influence cross‑functional teams and external partners.
• Ability and willingness to travel 10-20%+ across the U.S. to support projects, training, and customer engagements.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level—employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a…