Bert Ogden Mission Mazda Service Advisor

Description

The Service Advisor is responsible for scheduling service work in the service department. Responsibilities include selling and advising needed services to customers.

• Identify automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems: conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Implement Service Work Bench to its fullest.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Maintain XTime Check-In utilization above 95%
• Maintain brand CSI or other measured component above regional average.
• Maintain manufacturer certification.
• Achieve a $50,000 in total sales per month or exceed individually assigned sales goal.
• Maintain personal open RO count below 30, and ensures all receivables are collectable (warranty, insurance, and service contracts)

• Knowledge in Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
• Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
• Experience in operational use and maintenance of wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to follow oral and written instructions with attention to detail.
• Willingness to learn new and innovative automotive technologies.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals.
• Dealer’s Management System(s), Outlook, and MS office.

• High School Diploma or general education degree (GED)

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

• Valid Texas Driver's License
• Maintain a clean driving record

• Pass Background Check
• Pass Drug Test
• 21 Years-Old or Older

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance