Operational Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Mission:
He / She is in between operations and management functions, bringing technical expertise and support to operations to improve transport performance.

• Lead daily transport performance
• Closely monitor carrier performance
• Challenge carriers with alternative solution
• Report to carrier & procurement management on global performance overview.
• Communicate proactively to customer
• Support operations being the first escalation level.
• Check that all required specifications are available.
• Clarify technical requirements with customer when needed.
• Request quotation to carriers
• Analyze technical and cost answer from carriers.
• Send detailed quotation to customer
• Provide clear instructions to operations
• Report to procurement team on global cost and solution overview
• Cost Management
• Support freight audit team in cost gap analysis with technical analysis of the gap
• Challenge alternative solution with carriers
• Report to procurement team for rate card adjustment when required.

• Manage and resolve major operational issues which require technical expertise, closely communicate to customer and operational team on follow up.
• Report to operation Manager and contract manager on operational gaps, to adjust SOP or organize operation team awareness when required.
• Manage blocking points on claim and complaints to support resolution.
• Contribute to regulatory watch.

• Participate to weekly and Monthly performance review with carriers.
• Participate to weekly operational review with customers.

For this position, the successful candidate should have a good transport & logistics background.

• Strong freight forwarding knowledge in air, sea and land transportation, transport regulation and process. A minimum of 5 years experience as freight forwarding agent is required.
• Knowledge in customs management
• Customer oriented and stress Management.
• Ability to work in an independent environment with remote teams.
• Solid working knowledge of standard computer applications including MS Office (especially Excel)
• Good communication
• Well organized and ease with priority Management

• 5 years experience in freight forwarding.
  
  With strong knowledge on Airfreight and customs.
• Continuous Improvement and Lean Manufacturing
• Bachelor’s degree+3 yearsin Transport and logistics (desirable)
• Ability to travel (25%)
• Fluent English local language and French (desirable)

• Position in a matrix organization with a direct reporting line to his Responsible (3PL & procurement Manager)
• Operations
• Support functions
• Contract Managers
• Information systems manager

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note:

Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as Linked In or via an official company email address: firstna We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.