Service Delivery Director

RATP Dev is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator. All over the world, our 25,000 people design, operate, maintain and modernize public transit networks of automated metros, commuter rail, tramway, bus and many other modes.

We have built our expertise in the ultra-dense, constantly-modernized Paris network. Since 120 years our experts manage complex projects, improve passenger experience, participate in large-scale sport or cultural events.

Thanks to this unrivalled know-how, we serve more than 100 cities in 17 countries and 5 continents. We provide custom-made solutions that meet their specific challenges in terms of the environment, social inclusion, growth or attractiveness.

We build, deliver and commit for the best of public transport, every day, everywhere, for everybody – to make it the natural choice for cities and passengers.

RATP Dev Mobility Cairo operates the Green Line 3 and the LRT Capital Train, essential components of Cairo’s public transportation network. We are dedicated to providing high-quality service and ensuring customer satisfaction across these lines.

Are you a strategic leader with a passion for public transport excellence? RATP Dev Mobility Cairo is seeking a Service Delivery Director to lead and elevate the performance of our operations and passenger services.

• Lead the Service Delivery Department with a vision rooted in excellence, partnership, and sustainability.
• Ensure safe, reliable, and high-quality service delivery aligned with contractual KPIs.
• Drive operational efficiency, customer satisfaction, and continuous improvement.
• Collaborate with cross-functional teams to optimize cost, safety, and service standards.
• Champion a culture of safety, inclusivity, and performance.