Front Desk Associate; STUDY Student Position

Special Instructions for More Details

This is a pool position with hires expected throughout the academic year and as early as June 2025.

Position Title

Front Desk Associate (Student Position)

Academic Year

Academic Year

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

The Front Desk Associate (Student Position) provides a welcoming and safe environment for all patrons of sports and wellness facilities, through high-level customer service. The Front Desk Associate reports to the Assistant Director of Sports and Wellness.

This applicant pool will remain online for the  academic year and will be used to hire interested students as needed.

This is a student position open to current UIW students who may be hired through the Federal Work-Study Program.

• Front Desk staff are responsible for maintaining a secured facility via swiping in all students, faculty, staff and community members into the building.
• Front desk staff members perform membership sales, registrations, equipment rentals, and check-outs at the Wellness Center, Natatorium, and Fencing Center.
• Enthusiastically greets each patron promptly and professionally to create a friendly positive entrance and departure to and from the facility.
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques and good customer service.
• Provide assistance to patrons’ requests along with inquiries about facility operations, programming and policies.
• Provide exceptional customer service.
• Perform other duties as assigned.

Knowledge,

Skills and Abilities

• Skills in the use of computer and office equipment.
• Ability to follow instructions and enforce facility and University policies and rules.
• Excellent verbal, written and technical communication skills.
• Excellent human relations and communications skills.
• Dependable and responsible.
• Ability to work collaboratively with students, faculty, staff and community members.
• Outstanding ability to work with professionalism and confidentiality.
• Team player and the ability to multi-task.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Current full-time student at the University of the Incarnate Word.

None.

• Working knowledge of fitness facilities, equipment, and tools.
• One or more years of work experience in the fitness and wellness industry.
• One or more years of work in customer service industry.

Current CPR and First Aid Certification (if expired, must be completed within 3 months of employment).

Physical Demands

Physical demands dependent on the job being performed at the time.

Posting Number

Posting Number STU
1415PO

Number of Vacancies

Number of Vacancies 4

Job Type

Job Type Part Time

Job Category

Job Category Students

Desired Start Date

Multi-Hire Pool Yes

Position End Date (if temporary)

Reports to

Reports to Assistant Director of Sports and Wellness

Salary $11.00 per hour

Open Date

Open Date 06/03/2025

Close Date

Close Date 05/15/2026

Open Until Filled No

This is a pool position with hires expected throughout the academic year and as early as June 2025.

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

• Resume
• Student Class Schedule

• Cover Letter/Letter of Application
• Letter of Recommendation 1
• Other Document

Required fields are indicated with an asterisk (*).

• Yes, I am a doctoral student
• Yes, I am a graduate student
• Yes, I am a senior
• Yes, I am a junior
• Yes, I am a sophomore
• Yes, I am a freshman
• No, I am not a UIW student
• * Are you eligible for Financial Aid and approved to participate in the Federal Work Study program?
  • yes
  • no
  • I don't know
• * Are you currently CPR and First Aid certified?
  • Yes
  • No
  • No, but I will complete within the timeframe stipulated in the job posting as required.
• * Why are you interested in this particular position?

  (Open Ended Question)

• * Describe your experience working in a customer service environment?

  (Open Ended Question)