Case Manager Strengthening LGBTQ+ and HIV communities

Mission

LGBT Life Center is a trusted leader that empowers the LGBTQ+ communities and all people affected by HIV through improving health and wellness, strengthening families and communities, and providing transformative education and advocacy.

LGBT Life Center is a trusted leader serving Hampton Roads since 1989 (formerly known as CANDII House and ACCESS AIDS Care). We strengthen the LGBTQ+ community and individuals living with HIV through health and wellness services, supportive housing, food programs, education, and advocacy. Our work is rooted in community care, inclusion, and health equity.

We are more than a service provider, we are a safe space, a connector, and a catalyst for change. Our team is made up of passionate individuals committed to harm reduction, trauma-informed care, and affirming, client-centered support. Whether through housing navigation, clinical services, or advocacy work, we are building a future where all LGBTQ+ people and people living with HIV, especially those most impacted by systemic inequities, have access to the tools and resources they need to thrive.

Reporting to the Case Management Program Manager, the Housing Case Manager works directly with individuals in need of housing stabilization and ensure participants receive affirming services tailored to those experiencing homelessness. The Housing Case Manager contributes to the success of the LGBT Life Center by engaging in community systems to promote access to services participants need to be self-sufficient.

• Provides case management and client services to all clients to include individuals receiving housing assistance.
• Completes and develops Individualized Service (ISP) and coordinates with internal and external services to ensure medical, behavioral, and housing adherence, housing stability, and access to ongoing mainstream resources.
• Provides excellent engagement with clients by meeting with them on a regular, ongoing basis, which includes home visits and shelter visits as needed.
• Promotes independence with all participants. Provide effective skills and resources to increase income, and reduce expenses; not limited to job placement, training, job readiness, etc.

• Monitor client’s adherence to program guidance and provide individualized services based on the client’s needs.
• Maintains individual files, including all written documentation related to essential functions such as case notes, services plan, renewals, and assessments in accordance with funding sources and agency guidelines.
• Maintains meaningful involvement with clients, community partners, landlords, court/criminal justice systems and treatment services.
• Provides accurate, complete, and timely data and reports to the department Managers as needed.
• Records data for program outcomes and ensures client files are complete, accurate and frequently updated.
• Participates in Homeless Management Information System (HMIS) data collection activities.
• Monitor progress through phone calls, site visits and effective case management appointments.
• Represents the organization in community Continuum of Care meetings as needed.

• Participate in housing team meetings to ensure coordinated efforts are in place to continue stabilization of clients.
• Maintain on-going communication within the housing team to ensure client’s needs are being met holistically.

Other duties as assigned.

Bachelor’s degree in health, human services, or related field, and/or at least 4 years of experience in homeless services or a related field. Individuals without completion of a bachelor’s degree will be considered if demonstrated housing experience with a variety of HUD, HOPWA, RRH programs.

This position requires knowledge of and sensitivity to target populations (LGBTQ+ communities, homeless populations, persons experiencing mental health concerns, persons experiencing substance use, youth) along with the ability to work in both clinical and community environments. Ability to work with multicultural and diverse populations required. Effective oral and written communication skills required. Excellent organizational,…