Key Account Manager

Overview

The Key Account Manager is a strategic sales position responsible for understanding the needs of the company s most critical customer partners, developing plans to address those needs, coordinating company resources to meet defined SLAs, and generally grow the business.

• Interfaces as the Sales lead with many of the company s most important clients
• Primarily responsible for developing processes and procedures required to meet Key Accounts stated or contractually established SLAs
• Working with local Sales and Service teams to deliver consistent messaging, consistent offerings, and pricing
• Ensures that all impacted parties within the business understand their role in supporting the Key Account
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Responsible for forecasting monthly and annual Sales for Key Accounts
• Develops targeting strategies for future Key Accounts
• Works closely with Customer Support group to devise and distribute periodic reporting on Key Account Activity and other KPIs (as defined in cooperation with Management team)
• Develops growth strategy for each assigned Key Account
• Negotiates contracts and agreements as required
• Ensures timely and successful delivery of our solutions in line with agreed upon SLAs
• Assists with client requests or problem resolution/issue escalation as required
• Become a Strategic Advisor to local Sales and Service team as required to improve their customer engagements at the local level in support of the Key Account Strategy
• Other duties as assigned

• Bachelor s degree in business administration, Sales, or Marketing (will consider equivalent work experience)
• Proven experience as Key Account Manager
• Experience in Sales and providing solutions based on customer needs
• Ability to communicate with and build relationships at all levels of an organization
• Works independently with minimal daily oversight

• Proficient in all Microsoft Office products - specifically Excel, Word, Outlook, and Power Point
• Excellent problem-solving skills
• Excellent communication skills, both verbally and in writing
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Ability to develop and maintain business relationships with internal and external contacts at all levels with excellent interpersonal skills

• General office conditions. Exposed to moderate noise levels. This work is mainly indoors in an office setting, involving regular contact with customers through phone and email.
• Face-to-face contact at many varieties of customer sites including industrial, construction, agricultural and more that are indoors or outside with varying noise and temperature levels with uneven terrain.
• Travel is required. 25% - 40% including air/overnight travel may be necessary to meet with current and prospective customers.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

The Key Account Manager is a strategic sales position responsible for understanding the needs of the company s most critical customer partners, developing plans to address those needs, coordinating company resources to meet defined SLAs, and generally grow the business.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets. DISCLOSURE REGARDING BACKGROUND INVESTIGATION:
Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. The reports may contain information regarding your credit history, criminal history, education or employment history, or other background checks. NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING:
Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired. In addition, drug testing may be required under the U.S. Department of Transportation for certain roles.