Customer Solutions Specialist

Overview

Marcia Brenner Associates, LLC | Full time

Since 1984, Marcia Brenner Associates (MBA) has been revolutionizing K-12 education through innovative software solutions and exceptional service. With over 40 years of experience, our commitment to empowering educators has never been stronger.

We develop powerful plugins and service solutions to enhance Power School’s capabilities, helping school districts streamline their administrative processes and improve educational outcomes. Our dedicated teams provide timely, effective solutions for district administrative challenges, always maintaining the highest standards of respect and professionalism.

• Mission-Driven Culture:
  Be part of a team that directly impacts education, making life easier for teachers, administrators, and ultimately benefiting millions of students.
• Collaborative Environment:
  We foster a workplace where relationships matter – not just with our clients, but among our team members. Every voice is heard, and every contribution is valued.
• Growth and Development:
  With four decades of industry experience, we offer unique opportunities to learn from seasoned experts while staying at the forefront of educational technology.
• Work-Life Balance:
  We understand that happy employees make happy customers. We offer flexible working arrangements and prioritize our team's wellbeing.
• Stability and Innovation:
  Join a company with a proven track record of success that continues to innovate and grow. Our 40-year history demonstrates our stability while our cutting-edge solutions show our commitment to the future.

At MBA, relationships come first. Before building solutions, we invest time in understanding our clients' unique needs and challenges. This personalized approach extends to our workplace culture, where we nurture a supportive environment that encourages collaboration, creativity, and professional growth.

Our extensive experience doesn't just lead to effective solutions – it creates opportunities for meaningful careers in an organization that values both tradition and innovation. Whether you're serving educators, parents, or state agencies, you'll be part of a team that makes a real difference in education.

At MBA, protecting sensitive educational data is paramount. We maintain rigorous security protocols and compliance standards to safeguard student information, administrative data, and district resources. Our team undergoes regular security training, and our solutions are designed with privacy and security at their core. We're committed to meeting and exceeding industry security standards while providing the powerful, user-friendly tools our clients depend on.

This role involves building relationships with school district contacts and sharing product demos of our plugins. We work collaboratively as a team in providing our solutions to customers around the globe. Candidates should have excellent interpersonal and customer service skills and be motivated to help expand and grow the business.