Assistant Floral Department Manager

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Assistant Floral Department Manager
** Department:
** Floral
* * FLSA**:
Non-Exempt
** General Function**:

Provides prompt, efficient and friendly customer service. Assists the Floral Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager Positions that Report to you:
Floral Clerks, Floral Designers
** Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Works as an integral part of the floral team (holidays may require extended hours).
* Checks orders for the day and sets up a timeline and production schedule.
* Reviews appearance of, inventories, replenishes, and cares for, damaged merchandise within department and throughout the store.
* Ensures department standards are met.
* Oversees the floral designers and clerks – outlines duties, trains, and follows up to ensure duties are completed.
* Operates as a lead with the floral clerks, (eg. Trains simple designs, how to take telephone orders, etc.).
* Handles and satisfies customer issues.
* Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors at least daily.
* Understands and processes FTD, interstore, and Teleflora orders.
* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
* Takes special requests for product either in person or over the telephone.
* Counsels customers regarding plants and floral care.
* Identifies key areas to place specials within the store.
* Orders flowers and supplies daily or as needed.
* Handles product problems.
* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
* Receives deliveries, puts product away, reviews invoices, and logs in record book daily.
* Cleans, processes, and cuts flowers appropriately.
* Wraps flowers and is careful not to damage.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary

Duties and Responsibilities:

*** Delivers product as necessary.
* Assumes management duties in absence of Department Manager.
* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
* Assists manager with paper work, scheduling, pricing, displays, promotions and determining pre-orders.
* Reads industry references, listens to floral experts, and remains open to new ideas.
* Helps with and may decorate in store events.
* Assists in other areas of store as needed.
* Performs other job related duties and…