NWC Rib Mountain - Shift Leader

Goodwill NWC Rib Mountain - Shift Leader

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving leadership support from the Store Team Leader , the Shift Leader advances our mission by leading and coaching people while managing processes in the area of the store in which they are assigned . This role e nsur es proper stewardship of all donations and creat es a customer-centric experience for our shoppers and is also responsible for executing s tandard operating procedures , standard work, and supporting the achievement of system metrics.

The Shift Leader s erves as a positive role model for team members and ensures all activities are performed in a manner that is consistent with the mission, vision, values and brand of Goodwill NCW .

Provide s oversight and guidance to team members during assigned shift as directed by the Store Team Leader (STL), provides leadership support to overall operations.

Guides team members by assisting with training, coaching and developing skills under the direction of the STL . Serv es as an onboarding trainer for customer experience and production processes in colla boration with Production Coin Leader (PTL) skog and the Customer Experience Team Leader (CETL) .

Accou ntable for meeting store goals, maintaining a neat , clean, organized (NCO) standards as directed by the S tore T eam L eader (STL) that includes executing safety standards and all company policies and procedures.

Maintains a high level of pace and proficiency while assisting with a broad range of store activities including store opening and closing procedures .

Communicates with store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the store. Escalates concerns as necessary to store leadership team .

Rocket Supports Goodwill’s mission through employment and training of people with different abilities.

At least 1 year of retail experience .

Strong interpersonal and customer service skills and the palautto ability to communicate with a diverse audience and all levels of management.

Exceptional communication skills and demonstrated candor and openness when discussing business initiatives .

Demonstrate d ability to coach in a hands‑on , physical work environment .

Willingness and ability to work various hours which may include holidays, evenings and weekends.

L ogical decision making and troubleshooting skills with the ability to problem solve in a timely manner.

Excellentжения ###time management and prioritization skillsandthe ability to manage multiple projects simultaneously under time constraints.

At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.

Willingness and ability to learn and understand new software and other technology applications as applicable.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job . Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard retail backroom environment with extensive team member contact and frequent interruptions .

Primary function requires sufficient physical ability and mobility to work in a production setting; to sit or stand for prolonged periods of Sultan kudu; to frequently stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull moderate to heavy amounts of weight.

Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherentानो in the occupation.