Communications Coordinator

WHAT DOES A COMMUNICATIONS COORDINATOR DO?

Updated:
Jan 06, 2025 - The Communications Coordinator provides essential editing and proofreading support while crafting clear, concise business communications. This responsibility includes creating and executing communication plans, managing stakeholder relationships, and overseeing external communications and social media content. Additionally, the coordinator supports and leads events, applies brand standards, and contributes to editorial planning and quality assurance efforts.

• Communications Planning:
  Build and manage proactive communications plans, including content, timelines, and distribution strategies, for internal and external audiences.
• Content Preparation:
  Partner with the Director of Strategic Programs to prepare presentations, white papers, newsletters, and other written communications for executive reviews, road shows, and other forums.
• Data Synthesis:
  Collect and synthesize data and information from senior executives and the broader organization to develop a variety of communication materials.
• Event Coordination:
  Coordinate monthly events like Town Halls, Executive Speaker Series, etc.
• Announcement Drafting:
  Draft various organizational announcements on behalf of the Chief Customer and Digital Officer.
• Portal Management:
  Set up and maintain an online information portal for employees.
• Special Projects:
  Lead ad hoc special projects for the Chief Customer and Digital Officer (e.g., offsite event planning, office space planning and design, etc.).
• Content Copywriting:
  Copywrite guest-facing knowledge articles that live on the .com and guest-facing copy for Chatbot and other self-service/automation tools.
• Guest Support Communications Strategy:
  Responsible for the strategy and execution of Guest Support Communications.
• Response Library Management:
  Lead the execution of the GEC standard response library to ensure it is relevant and up-to-date.
• Delegation and Leadership:
  Lead through others and delegate work to administrative employees to execute this high-volume task.
• Cross-Functional Communication:
  Work with cross-functional partners to ensure new guest programs are communicated promptly at the GEC and Digital Engagement (e.g., new membership programs, sea wheeze strategy updates, product recalls).
• PR and Messaging Coordination:
  Work with the SSC Communications and PR teams to roll out guest messaging promptly.
• Anticipation and Success:
  Ensure that all anticipated questions are covered and the GEC and Digital Engagement are set up for success.

• Audience Expansion:
  Build on existing communications structures to share messages and content to key audiences while searching for new audiences and markets.
• Mission and Vision Communication:
  Responsible for conveying the mission and vision of the college through multiple channels.
• Brand Consistency:
  Understand LSU and the college's brand and use it appropriately.
• Editorial Calendar Management:
  Maintain an editorial calendar that includes news releases, video production, a social media schedule, event coverage, and publications.
• Content Production:
  Put the plan into action through written communications, creating online content, producing videos, taking photographs, and covering college events.
• Social Media Strategy:
  Organize and execute a succinct and successful social media strategy while maintaining and developing engaging web content.
• Content Coordination:
  Work with departments and faculty to keep content current.
• Event and Engagement Coverage:
  Attend events, meetings, and classes to gather information and photos.
• Unified Messaging:
  Partner with the LSU AgCenter Communications Department to deliver unified messages on agriculture.
• Branded Materials:
  Work with the team to create branded printed pieces for the college.
• Strategic Communication Liaison:
  Maintain relations with LSU Strategic Communications, campus communicators, and the LSU Foundation to keep LSU's communications strategies on target.
• Editorial Oversight:
  Coordinate with the AgCenter communications director to provide editorial oversight for the AgCenter and the college's joint magazine.
• Content Development:
  Work with recruiting, development, and alumni teams to develop content, write articles, and gather photographs for the annual issue.
• Magazine Content Coordination:
  Coordinate with the editor of the AgCenter's quarterly magazine to deliver content for the college news page.

• Project Communication Ownership:
  Take ownership of specific project communication deliverables.
• Stakeholder Communication Support:
  Support the Implementation Manager in maintaining the smooth flow of information between stakeholders during the design and build of the CFC.
• Technical Communication:
  Contribute to effective communication between Ocado-Aeon technical teams.
• Translation:
  Translate technical documents and other related content from English…