E-Commerce Manager

As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME & WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.

Strategic Leadership & Vision:

Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.

Forecasting & Planning:

Defining and managing sales forecasts for all ME E-Business activities.

Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.

Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.

Business Optimization & Monitoring:

Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.

E-Commerce Development & Launch:

Defining and implementing E-Commerce zone launch strategies with zone teams.

E-commerce Operations:

Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.

Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.

• 5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.
  
  Goal
• Strong knowledge and/or interest for Fashion/Luxury Industry