Estate Technician - Wilmington, NC

Tongue & Groove is the leading Design-Build firm in Wilmington and the surrounding area. The company was born in 2003 to a visionary with a keen eye for design, and in 2020 was named National Custom Home Builder of the Year by the National Association of Homebuilders. Tongue & Groove employees desire to be the best, have a humble heart, and celebrate their successes, professional or personal.

Tongue & Groove’s Property Service Division is dedicated to providing exceptional, luxury-level service to homeowners. As a Property Service Technician, you’ll play a pivotal role in ensuring that every property reflects our high standards and brand promise as well as fulfilling the goals & aspirations of the homeowner. Working collaboratively with homeowners, Property Service Managers, and Tongue & Groove teams, you’ll contribute to the continued success and growth of the division.

Service Promotion & Growth: Collaborate across construction and realty divisions to generate new service opportunities and expand the client base.

Punch List & Warranty Support: Assist Property Service Managers with punch list items and warranty claims for homes completed under our construction services, ensuring that all concerns are addressed promptly and to the highest standard.

Home Inspection Support:Partner with Property Service Managers and realtors (particularly with Mark Batson Realty and Landmark Sotheby’s) to resolve punch list items identified during home inspections, ensuring homes are move-in ready and up to expectations.

Maintenance & Repairs:

• Support the team in performing general home maintenance, repairs, and renovations, while overseeing subcontractors and performing self-performed tasks.
• Manage the securement of homes and assist with on-site tasks, ensuring every project is executed with precision.
• Troubleshoot and address issues across various systems (carpentry, plumbing, electrical, etc.).
• Assist with site clean-up, home staging for client arrivals and departures, and various other hands-on tasks ensuring that the work is completed to the highest level of quality.

Schedule Adherence & Quality Control:

• Maintain adherence to established schedules, ensuring timely and accurate completion of all service tasks while upholding stringent quality control standards.
• Conduct inspections of work performed to ensure that all aspects of the service meet or exceed Tongue & Groove’s reputation for excellence.

Homeowner Satisfaction:

• Provide exceptional customer service during all maintenance and repair services, ensuring homeowners’ expectations are met or exceeded and fostering positive client relationships.
• Work closely with homeowners to communicate progress and address any concerns, ensuring an outstanding service experience from start to finish.

Safety Compliance & Site Management:

• Enforce Tongue & Groove’s safety policies and ensure compliance with OSHA regulations.
• Promote safe work habits and ensure all work environments meet safety standards.

Subcontractor Oversight: Manage subcontractor performance, ensuring they meet Tongue & Groove’s cleanliness and quality standards and are held accountable for proper site maintenance and final clean-up.

Client Relationship Building:Develop and maintain strong, long-term relationships with homeowners and clients, delivering unparalleled service and communication that solidifies loyalty and repeat business.

Efficient Communication & Documentation:Utilize company software systems to track tasks, maintain accurate schedules, and document service delivery, ensuring smooth communication within the team and with clients.

• High Levels of Integrity & Emotional Intelligence
• “Can Do” Attitude, turning negatives into positives
• Commitment to quality and customer satisfaction
• Self-motivated with a passion for problem-solving
• Ability to work collaboratively in a fast-paced environment
• Strong organizational and time-management skills
• Challenges what is possible & delivering results above & beyond expectations

At Tongue & Groove, we hold our mission and beliefs dear to our hearts:

• Mission: Imagine + Build + Live
  • We imagine with our…