Sr. Technical Representative, Global Service Desk; TCF

Sr. Technical Representative, Global Service Desk (TCF) page is loaded## Sr. Technical Representative, Global Service Desk (TCF) locations:
IND Gurugram SP Info City-Towers A & Btime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 16, 2026 (5 days left to apply) job requisition :
R1709073

Job Title:

Sr. Technical Representative, Global Service Desk (TCF)

Job Description The FTE for Global Service Desk is responsible for simple to moderate internal user requests related technical assistance over the phone or email, as the first point of contact. This position assists staff with technical support of desktop computers, applications, and related technology. The position’s responsibilities require independent analyses, communication and problem-solving. The Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Essential Functions/Core Responsibilities  To assist all our users with any logged IT related incident when called upon.  To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
To accurately record, timely update and document tickets with relevant and detailed information.  To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately  Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.  Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.  Consistently support and demonstrate the company mission and values.
Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.  Execute resolutions to problems and follow standard practices.  Combine technical expertise with customer service to work towards a resolution.  Work closely with the rest of the support team members to resolve issues quickly and efficiently.  Maintain a high level of customer satisfaction and quality support to end-user.  

Candidate Profile (Skills, Required Experience)  Years

Experience:

1 - 3 Years of Experience

Education:

Bachelor's Degree Preferred

Certifications:

Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise

Location:

IND Gurugram SP Info City-Towers A & BLanguage Requirements:

Time Type:

Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**#
** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.  But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,  and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
#J-18808-Ljbffr