PC Maintenance Technician

Who is Script Pro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

The Information Services department is dedicated to developing and maintaining sophisticated solutions that drive the success of our company and enhance the experience of our clients. We work on a variety of exciting projects, from software development and network management to cybersecurity and data analytics. We are looking for someone who is enthusiastic about technology and eager to contribute to a forward‑thinking team.

The PC Maintenance Technician oversees daily computer performance, provides technical support, and installs software for end users. The role involves using independent judgment to address a wide range of hardware and software inquiries, run diagnostic tests, troubleshoot complex issues, and apply software updates. This individual will set up new equipment, assist with user moves, perform minor repairs, and document all work in the ticketing system.

Additional responsibilities include supporting conference room technology, maintaining printers, helping manage inventory, and answering the help desk phone as part of the on‑call rotation.

Reporting Relationship: Manager, IS Support and Training

Generally, Monday through Friday 8 am to 5 pm CST. This role is performed exclusively on‑campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

• Provide phone and desk‑side technical support to end users across a wide range of hardware, software, and connectivity issues
• Identify, research, and resolve technical problems by running diagnostics, analyzing root causes, and applying appropriate solutions
• Respond to support requests submitted through phone, email, ticketing systems, and in‑person interactions with clear and timely communication
• Document all work performed, track progress, and monitor open issues to ensure complete and timely resolution
• Image, configure, deploy, and maintain desktops, laptops, and peripheral devices for new and existing users
• Support conference room technology, including displays, audio/visual equipment, and connectivity
• Provide routine support for printers, copiers, and other shared office equipment, including troubleshooting and coordinating repairs
• Assist with user moves, equipment setup, and workstation changes to ensure smooth transitions and minimal downtime
• Participate in an on‑call rotation every three weeks, responding to after‑hours technical issues as needed
• Support inventory management by tracking equipment, maintaining accurate records, and ensuring devices are properly assigned
• Perform minor hardware repairs and coordinate vendor support when necessary
• Perform other duties as assigned

• Associates Degree in Information Technology, Computer Science or A+ Certification preferred
• 2+ years experience in a hands‑on desktop support environment
• Experience troubleshooting and supporting Windows 11
• Proven experience to handle high call volumes while communicating effectively and professionally
• Experience supporting printers, copiers, and related peripherals
• Experience creating or improving processes, workflows, or documentation
• Proficiency with ticketing systems to document work and manage workload
• Ability to lift up to 50 lbs. and assist with equipment moves or workstation setups
• Strong technical aptitude with the ability to learn new systems, tools, and technologies quickly
• Strong independent decision‑making skills with the ability to prioritize and resolve issues with minimal supervision
• Excellent customer service skills with the ability to guide users of all technical levels through troubleshooting steps in clear, user‑friendly language

• HDI or Microsoft certifications