Partner Development Manager - Partnerships & Alliances

About Partnerships Team

Our Partnerships team is passionate about healthcare and wants to leave a positive impact on the ecosystem. We are the tip of the spear that leads the organization externally. We care deeply about our customers and want to resolve their challenges with our solutions. If this excites you, let's chat about how you can help us tell our special story.

• We're looking for a strategic, results-driven Partner Success Manager to join our Global Alliances & Partnerships team, owning the post-onboarding lifecycle of our Global System Integrator (GSI) partners.
• This is a high-impact role focused on ensuring our Value Added Resellers (VARs) and Global Systems Integrators (GSIs) achieve success and drive measurable outcomes with Innovaccer's Gravity platform.
• You will be responsible for ensuring that our partners are not just " signed " but are actively delivering high-quality implementations, achieving technical autonomy, and driving long‑term customer retention.
• As a Partner Success Manager, you'll be the trusted advisor and advocate for our strategic partners, ensuring they have the enablement, support, and resources needed to successfully implement, sell, and scale Innovaccer solutions.
• Your goal is to turn our GSIs into a scalable extension of our own professional services and sales teams.
• You’ll work at the intersection of partnership management, customer success, and revenue growth—driving partner satisfaction, retention, and expansion.

You'll thrive in this role if you bring:

• Partner-First Mindset:
  Deep experience building trusted relationships with implementation partners, system integrators, or technology alliances
• Proactive Leadership:
  You don't wait for problems—you anticipate needs, remove blockers, and create paths to success
• Technical + Business Fluency:
  You understand both the technical capabilities of platforms and the business outcomes partners and customers care about
• Healthcare Domain Knowledge:
  Experience in healthcare technology, value-based care, payer/provider ecosystems, or health data is a strong plus
• Global
  
  Collaboration:
  
  Comfort working across time zones with diverse stakeholders—partners, internal teams, and customers

• Serve as the primary point of contact for assigned strategic partners, building C‑suite trust and long‑term relationships
• Conduct regular business reviews (QBRs), executive briefings, and performance dashboards tracking KPIs (certifications, implementations, NPS, revenue)
• Act as the internal advocate for partners—championing their needs across Innovaccer's Product, Sales, Engineering, and Customer Success teams

• Drive partner capability development:
  Centre of Excellence (CoE) setup, certification roadmaps via Innovaccer Academy, quarterly Gravity bootcamps, and training deployment
• Facilitate the onboarding of new partner teams and scale enablement programs to enhance partner capability
• Enable partner understanding and adoption of new Gravity platform features through workshops, enablement sessions, or marketing events
• Maintain partner alignment and readiness for planned engagements by leading readiness assessments and addressing capability gaps
• Capacity Planning:
  Work with GSI leadership to ensure they have a sufficient pool of certified consultants to meet market demand.

• Partner with implementation teams to ensure successful project execution for joint customer deployments
• Coach implementation partners on Innovaccer's delivery framework, ensuring consistent use of implementation methodologies and best practices
• Track project milestones, identify risks early, and coordinate cross‑functional teams (Product, Engineering, Customer Success) to resolve issues
• Implement partner governance models to improve delivery quality, reduce risks, and enable seamless collaboration
• Quality Assurance:
  Act as the "voice of the standard," conducting periodic reviews of GSI‑led implementations to ensure they align with best practices.
• Shadowing Programs:
  Orchestrate "Lead‑Shadow‑Reverse Shadow" programs…