Senior Master Data Management Specialist

- Senior Master Data Management Specialist

Job Type: Contract

Work Mode: Onsite (Client)

Master Data Management Specialist Customer Data Migration Governance

• Support the consolidation, cleansing and standardization of customer account data from multiple legacy sources to create a single accurate master dataset for migration into our new Salesforce CRM platform while adhering to strong data governance frameworks to ensure ongoing data quality and integrity.
• The new unified platform will support the vision of being large-scale AI‑ready by 2027 as part of the Green Up plan.

• Master Data professional with expertise in data quality, deduplication and MDM principles.
• Strong understanding of CRM systems particularly Salesforce and data migration best practices.
• Analytical mindset with exceptional attention to detail and problem‑solving capabilities.
• Excellent communication skills to collaborate with internal stakeholders and document processes.
• Self‑motivated and able to work independently while coordinating with internal teams.

• Data Assessment & Profiling:
  Analyze existing customer data across all source systems, identify data quality issues, duplicates, inconsistencies, and gaps.
• Data Cleansing Strategy:
  Execute comprehensive data cleansing methodology including deduplication, standardization protocols and validation criteria based on predefined business rules.
• Data Consolidation:
  Merge customer records from multiple sources using matching algorithms and business rules to create golden records.
• Salesforce Preparation:
  Structure cleaned data according to Salesforce data model requirements and prepare migration‑ready datasets.
• Quality Assurance:
  Implement validation checks, conduct data quality audits, and ensure accuracy before migration.
• Documentation:
  Create, monitor and modify detailed process documentation, data dictionaries, transformation rules, quality management system documents and migration playbooks.
• Stakeholder
  
  Collaboration:
  
  Work closely with internal teams to resolve data conflicts, validate business rules and ensure alignment with business requirements.
• Training & Knowledge Transfer:
  Provide guidance to internal resources on data governance best practices and ongoing data maintenance.

• Salesforce certifications:
  Administrator, Data Architecture and Management, Designer.
• Certifications in data management: CDMP, DGSP or data quality.
• Experience with data governance tools and platforms.
• Knowledge of GDPR data privacy regulations and compliance requirements.
• Previous consulting or external resource experience in similar initiatives.
• Experience with data profiling tools.

• Reporting:
  This role will report to the Sr Director.
• Travel: approx 20% of time may be spent travelling for onsite workshops or similar.