Process Digitalization & Technology Enablement Lead

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.##
** Job Description
** The Process Digitalization & Technology Enablement Lead is responsible for accelerating Globe’s shift from manual, human-dependent operations to digital-first, data-driven processes. This role ensures that process excellence is powered and sustained by technology through the management of enterprise-wide process tools, automation, AI, and process mining capabilities. The position serves as the strategic bridge between Process Governance & Enablement, Information Systems Group (ISG), and business process owners, ensuring that technology adoption translates into measurable business value, efficiency, and enhanced customer experience.
**** Key Mandate:
******* To enable and sustain process excellence through technology, by:
**** Champion Globe’s digital-first process ecosystem by integrating technology, automation, and analytics into enterprise process design and execution.
* Empowering process owners and PEG team to leverage existing digital tools, platforms, and analytics effectively.
* Embedding technology as a core enabler of process governance, standardization, and compliance.
* Driving the enterprise adoption of automation, process mining, and AI-enablement practices.
* Partnering with IT, Enterprise Architecture, and business units to future-proof processes to be digital-first, data-driven, and AI-ready.
* Promote awareness and enablement to build a culture that embraces digital enablement and process innovation.
**** Core Responsibilities & Deliverables:****
* **** Enablement of Process Governance & Automation****  + Design and institutionalize enablement frameworks, toolkits, and playbooks that equip process owners to embed digital capabilities — including automation, analytics, and dashboards — into their governance routines.  + Ensure that process standards, ownership, and compliance mechanisms are digitally enabled and sustained through tools such as process repositories, automated workflows, and audit trails.  + Partner with the Governance & Standards team to align and reinforce governance frameworks, KPIs, and performance tracking through digital platforms.  

+ Oversee the usability, accessibility, and integration of process tools in daily operations to drive consistent adoption.  + Monitor, measure, and report adoption, utilization, and user satisfaction across process owners and practitioners, providing insights for continuous improvement.
* **** Digital Platform Stewardship****  + Act as the functional owner and steward of enterprise process tools (e.g., process repositories, BPM platforms, process mining dashboards).  + Partner with ISG to maintain fit-for-purpose, user-friendly, and integrated process management platforms.  + Monitor adoption, feedback, and effectiveness, providing insights and recommendations for improvement.
* **** Automation, AI & Data Enablement****  + Establish enablement pathways for process owners to identify and use automation and AI responsibly and effectively working together with ISG, IAG and EDS Teams  + Drive the integration of data-driven decision-making into process design and management.  + Build enterprise readiness for AI-enabled process improvement (e.g., predictive insights, intelligent routing, NLP-based workflows).
* **** Digital Foresight & Innovation Partnership****  + Continuously scan for emerging technologies (AI, machine learning, digital twins, low-code platforms) that can simplify, accelerate, or elevate process performance.  + Partner with ISG, Innovation, and business groups to pilot and evaluate new tools that support process governance and agility.  + Curate and share best practices, case studies, and digital innovation insights with the process community.
* **** Capability Building & Adoption****  + Develop and execute enablement programs to build digital fluency among process practitioners and owners.  + Lead change management and communication efforts to embed digital-first behaviors in process work.  + Create…