Solutions Architect

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well‑being solutions.

Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

An opportunity has become available for a Solutions Architect to join our UK Business Unit. As a Solutions Architect you will bridge business/client requirements and the implementation of our HR enterprise solutions. With an agile approach, you'll map client needs to existing technology solutions. You will become an expert in our platform, modules and architecture, but also understand the constraints. You will guide clients to achieve value, while managing feedback loops with internal stakeholders including our local and Global Product and Engineering teams.

You may be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution.

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package including:

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E‑books, podcasts
• Contributory pension Scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our IT team works from our Dean Street office two days per week.

• Deep Product Knowledge:
  Gain and maintain an extensive understanding of our product suite, including its technical limitations.
• Use Case Analysis:
  Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
• Proposal Development:
  Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.
• Client Consultation:
  Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentation and alternative solutions where necessary.
• Technical Issue Resolution:
  Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams.
• Technical Liaison:
  Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client‑facing teams and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products.
• Continuous Learning:
  Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
• Insight Collection and Reporting:
  Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
• Knowledge Gap Identification:
  Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency.
• Feedback Loop Creation:
  Establish a systematic feedback loop between client‑facing teams…