ICT Officer

Overview

Job Purpose

The position will provide support and respond to requests from users of the information system for all matters relating to equipment and business applications in a logic of continuity of service.

• Prepares, installs and troubleshoots office equipment (computers, printers, etc.)
• Handles support requests and resolves incidents
• Internal and external product support
• Installs new infrastructure for internal and external clients
• Provides 2nd line support and training on frequently asked questions
• Conducts inspections of office visits, monitoring the IT functionality and cleanliness of offices and server rooms
• Analysis of new system requirements and impact analysis.
• Maintains code and document repositories to ensure integrity and traceability.
• Maintains audit trail of tasks and work with resolutions and outcomes.
• Assists in the implementation of other Newrest applications
• Installs and configures computer hardware, software, systems, networks, printers, and scanners
• Monitors and maintains computer systems and networks
• Responds in a timely manner to service issues and requests
• Provides technical support across the company (this may be in person or over the phone)
• Sets up accounts for new users