Director Housekeeping and Laundry Services

Director Housekeeping and Laundry Services page is loaded## Director Housekeeping and Laundry Services locations:
1 Hotel Hanalei Baytime type:
Full time posted on:
Posted Yesterday job requisition :
JR103515

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
** POSITION OVERVIEW
** The Director of Housekeeping & Laundry Services is responsible for providing strategic leadership and operational oversight for all housekeeping and laundry functions. This role ensures exceptional guest and team member engagement, operational excellence, financial performance, and strict adherence to brand and service standards.

The Director oversees the cleanliness, maintenance, and presentation of all guestrooms, public spaces, back-of-house areas, and laundry operations, while fostering a culture of accountability, collaboration, and continuous improvement aligned with the 1 Hotels Vision, Mission, and Brand Pillars.
** PRINCIPLE DUTIES AND RESPONSIBILITIES
** Strategic Leadership
* Develop, communicate, and execute a comprehensive housekeeping and laundry strategy aligned with property objectives and brand standards.
* Establish departmental goals, delegate responsibilities effectively, and hold leadership teams accountable for performance outcomes.
* Lead change initiatives, challenge existing processes, and implement innovative solutions to enhance efficiency and guest satisfaction.

Financial Management
* Develop and manage the departmental budget, ensuring financial goals are met or exceeded.
* Participate in weekly labor meetings and provide relevant information to the weekly performance
* Monitor labor, operating expenses, and productivity metrics; provide detailed explanations during labor and financial review meetings.
* Oversee purchasing, invoice processing, inventory controls, and payroll accuracy.
* Establish and maintain pars for supplies, linens, and uniforms to ensure operational readiness.

Operational Excellence
* Oversee daily housekeeping and laundry operations to ensure compliance with policies, procedures, and brand standards.
* Collaborate closely with Front Desk and Rooms leadership to ensure accurate, timely communication of room status and guest needs.
* Ensure effective scheduling and staffing aligned with business volumes and a 24-hour operation.
* Supervise and support a comprehensive inspection program for guestrooms, public areas, and back-of-house spaces, including daily inspections.
* Ensure all team members have proper tools, equipment, supplies, and uniforms to perform their duties safely and effectively.

Quality Assurance & Brand Standards
* Develop, implement, and uphold all housekeeping and laundry brand, cleanliness, and service standards.
* Conduct regular inspections to ensure consistency with guest expectations and brand requirements.
* Identify opportunities for service recovery and continuous improvement through audits, feedback, and performance reviews.
* Conduct regular walkthroughs of hotel, regular guest room inspections with department leaders, supervisors, and 3rd party vendors. Identify service or process breakdowns, provide in-the-moment coaching, and ensure corrective actions are timely and sustainable.

Team Leadership & Development
* Recruit, train, develop, and retain a high-performing housekeeping and laundry leadership team.
* Provide coaching, mentoring, counseling, and performance feedback to leaders and team members.
* Promote a culture of recognition, celebrating successes, and acknowledging individual and team contributions.
* Foster open communication, maintain an “open-door” policy, and proactively address team member concerns.
* Ensure disciplinary actions and documentation are administered fairly, consistently, and in compliance with company standards.
* Manage scheduling, workflow assignments, and real-time resource adjustments based on business needs.
* Lead and supervise a robust inspection program for…