Front Office Manager - Embassy Suites-LAX South

Job Description - Front Office Manager - Embassy Suites-LAX South (HOT0C9AY
)

Front Office Manager - Embassy Suites-LAX South – Job Number: HOT0C9AY

Embassy Suites Los Angeles International Airport South – 1440 Imperial Avenue, El Segundo, 90245

Embassy Suites Los Angeles International Airport South is currently hiring for an energetic and experienced Front Office Manager. This role is responsible for ensuring profitability, controlling costs and maintaining quality standards to ensure total guest satisfaction, overseeing room reservations, front office systems, supplies inventory, staffing, scheduling, forecasting and department budget to maximize revenue. The incumbent also compiles and prepares financial reports, including rate and availability calendar, and manages guest relations.

They interview, train, supervise, counsel, schedule and evaluate staff, providing leadership and guidance to Front Office staff to ensure consistent quality service.

Embassy Suites by Hilton offers a full‑service, upscale, all‑suite hotel experience. Guests enjoy open‑air atriums, complimentary cooked‑to‑order breakfast, spacious two‑room suites and complimentary evening reception every evening. Bundled pricing ensures guests receive enormous value at a single price, whether traveling for business, family, group or leisure.

As Front Office Manager, you will be responsible for ensuring profitability, controlling costs and maintaining quality standards to ensure total guest satisfaction. Responsibilities include overseeing room reservations, front office systems, supplies inventory, staffing, scheduling, forecasting and department budgeting, compiling financial reports, interviewing, training, supervising, counseling and evaluating staff, and leading the Front Office team.

• Encourage a team spirit among staff with leadership and guidance.
• Communicate effectively both verbally and in writing to provide clear direction to staff; assign and instruct guest service and front desk agents.
• Use creative management skills to solve problems and ensure compliance with Hilton standards.
• Manage the front desk through times of stress and emergencies, resolve guest concerns and implement solutions with discretion and judgement.
• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice and listening to understand requests, issues and situations from both guests and team members.

The annual salary range for this role is $80,000–$90,000 and is based on applicable and specialized experience and location.

We are looking for candidates who demonstrate the following values:

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owners of our actions and decisions.
• Now – Operate with a sense of urgency and discipline.

We also look for the following key attributes:

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, speak and understand English to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to analyze information and make effective judgments.
• Ability to access and accurately input information using moderately complex computer systems.

Hilton is the leading global hospitality company, from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered travelers the finest in accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences every day, and our amazing Team Members are at the heart of it all.

Hilton offers a wide range of benefits to support the mental and physical…