Manager – Front Office

### Dusit Princess Phatthalung# Manager – Front Office January 12, 2026###

Job Description

PRIMARY RESPONSIBILITIES
• Maximizes occupancy and average rate at all time.  
• Closely coordinates room availability with the Director of Sales.  
• Maintains a good relationship with travel agents and tour operators.  
• Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.  
• Answers inquiries pertaining to hotel policies and services.  
• Handles guest complaints professionally.  
• Arranges for special services.  
• Ensures high standards of service at all time.  
• Maintains good relationship with guests and staff.  
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.  
• Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.  
• Participates in yearly forecasting and budgeting with senior management.  
• Observes and analyzes competitive hotels.  
• Prepares reports as required.  
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.  
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.  
• Analyzes revenue and expenses results monthly.  
• Assists in recruiting and selecting staff.  
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).  
• Ensures daily manager log-book is maintained.  
• Reviews VIP and arrival lists.  
• Monitors credit policies and audits daily credit report on guest rooms where needed.  
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.  
• Develops employee recognition programs for his/her operating areas.  
• Complies with company policies and standards.  
• Ensures a high quality of secretarial service at the Business Center.  
• To be familiar with emergency procedures of the hotel.  
• Performs other duties as assigned by supervisor.  
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.

ADMINISTRATIVE RESPONSIBILITIES
• Acknowledges and screens daily work schedule.  
• Conducts daily briefing and de-briefing to heads of concerned sections.  
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.  
• Establishes two-way communication with related departments.  
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.  
• Manages time effectively by meeting deadlines on time.  
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.  
• Completes the profit and capital expenditure budget effectively and timely.  
• Identifies and solves problems in a professional manner.

TECHNICAL RESPONSIBILITIES
• Knows and understands the job description of all positions in his/her department and beware of others.  
• Knows and understands policies relating to his/her department and others.  
• Recognizes good quality products and presentation.  
• Checks and improves all service standards established by the company.  
• Supervises staff activities to maximize revenue and minimize costs.  
• Provides assistance to the staff when required during peak periods.  
• Maintains grooming standards for all personnel.  
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.  
• Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.

COMMERCIAL RESPONSIBILITIES
• Communicates effectively with guest, clients, business partners and employees.  
• To be a good sales person to promote hotel’s image and businesses.  
• Participates community projects or activities in order to promote the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES
• Coaches and counsels all staff when applicable.  
• Evaluate objectively the…