Billing Specialist Childcare/Member Services Job Mission area,Kansas USA,Healthcare

Position: Billing Specialist (FT)- Childcare/Member Services

Position Summary

Under the supervision of the Director of Business Services Operations, the Billing Specialist supports centralized billing operations for all YMCA childcare, programs and memberships for individual, corporate and government customers. This position plays a critical role in ensuring the accuracy and timeliness of customer billing, collections and payment processing.

Qualifications

Associates Degree (or higher) is preferred. Comparable experience may be considered

Three or more years of directly related experience, training, and/or education in billing, accounting, or related field

Computer experience including Microsoft Excel, Word, and billing platforms

Strong written and verbal communication skills to interact with customers

Excellent attention to detail, organizational skills and the ability to multi-task and execute multiple functions

Must be able to exercise good judgement, problem solve and work independently

Essential Functions

Perform billing-related responsibilities including but not limited to:

Calculating, creating and delivering invoices
Establishing and reconciling customer accounts
Investigating and resolving billing errors and customer disputes in a timely and courteous manner
Making adjustments, write-offs, and corrections to account records

Contact customers about overdue payments and follow up to ensure timely payment

Reconcile, code and apply incoming payments to accounts

Assists customers and the general public with billing and registration information and questions

Maintains regular communication with the Leadership Team regarding customer special needs, considerations, or problems that may occur

Provides ongoing support to branches and customer service teams on billing procedures and policies

Assume other duties and responsibilities as assigned by and agreed to by their supervisor to meet the changing needs of the billing team and customer support

YMCA Leadership Competencies Mission Advancement

Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.

Collaboration

Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Operational Effectiveness

Integrates multiple thinking processes to make decisions. Involves staff at all levels in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth

Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Behavioral Characteristics

Welcoming, Nurturing, Determined, Hopeful, and Genuine.

Work Environment and Physical Demands

Regular movement including sitting, standing, walking, kneeling, and stooping. Extended periods of sitting and computer use required. Frequent use of phone and keyboard. Ability to lift up to 25 pounds.

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language

Billing Specialist Childcare​/Member Services

Billing Specialist Childcare/Member Services