Procedure Scheduler

General Job Summary

Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries, tests and maintaining provider’s calendar

• Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
• Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals.
• Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
• Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Provide guidance to patients/caregivers on completing necessary forms and information.
• Maintain/update physician(s) schedules and calendar(s).
• Compliance with HIPAA guidelines.
• Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.

• High school diploma or equivalent required.
• Medical certification required with two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations.

• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of medical terminology.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.

• Proficiency in computer systems and software used for scheduling purposes.
• Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
• Strong decision-making and critical thinking skills.
• Strong interpersonal and teamwork skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.

• Ability to lead by example while projecting a pleasant and professional image.
• Ability to demonstrate compassion while caring for others
• Self-directed and motivated to proactively plan, prioritize, and complete tasks.
• Ability to maintain composure during challenging interpersonal interactions.
• Ability to handle multiple scenarios/ interruptions throughout the day.
• Demonstrates regular, consistent and punctual attendance.
• Exhibits desire to continuously learn, improve service deliver, and work in a team environment.

Standard office equipment.

Medical office.

Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).