Patient Services Director

CLASSIFICATION: Staff | Non-Exempt | Member of Medical Services Team

REPORTS TO: Executive Director

STATUS: 24-30 hours a week; includes one evening

Are you a compassionate healthcare leader ready to make a real difference? At A Woman’s Concern, you’ll help ensure women and families receive expert, respectful, and life-affirming care—guided by our mission to affirm life, nurture hope, and strengthen families.

As Patient Services Director, you’ll guide a caring medical team providing comprehensive, life-affirming support from pregnancy through postpartum. This leadership role embodies compassion, professionalism, and medical excellence in service of both mother and child.

Medical Leadership and Patient Care

• Direct and support a dynamic medical team, including nurses and ultrasound specialists, in delivering evidence-based, life-affirming healthcare.
• Provide patient consultations, pregnancy testing, early prenatal support, education, and follow-up care with professionalism and empathy.
• Collaborate with the Nurse Manager, Ultrasound Manager, and Medical Director to ensure quality, compliance, and continuity of care.
• Maintain accurate and confidential electronic medical records (EMR) that reflect the highest standards of integrity and holistic care.

Program Development and Service Innovation

• Evaluate potential new medical services for feasibility, quality, and alignment with the organization’s mission.
• Participate in strategic planning to enhance patient outcomes and operational excellence.

Education and Advocacy

• Manage education and empowerment of patients on topics such as pregnancy health, childbirth preparation, postpartum care, and parenting.
• Advocate for moms, babies, and families through compassionate communication and meaningful community referrals.

Compliance and Continuous Improvement

• Ensure compliance with AAAHC standards, state regulations, and clinic policies.
• Remain current on best practices in women’s healthcare and integrate evidence-based approaches.
• Model ethical behavior consistent with the organization’s values and commitment to life.

Education and Credentials

• Master’s degree in nursing with Nurse Practitioner (NP) license preferred.
• Candidates licensed as Physician Assistants (PA) or Certified Nurse Midwives (CNM) are welcome to apply.
• Highly qualified BSN candidates with relevant clinical experience will also be considered.
• Must hold current Pennsylvania licensure.
• CPR/BLS certification required.

Experience and Skills

• 2 years of clinical experience in women’s health, obstetrics, or a related field preferred.
• Tech-savvy with strong verbal, written, and organizational skills.
• Proven ability to lead teams, maintain confidentiality, and manage patient care with compassion and efficiency.
• Self-starter who thrives both independently and collaboratively.
• Spanish fluency is highly valued.

Mission and Character

• Passionately pro-life and aligned with A Woman’s Concern’s mission and statement of faith.
• Demonstrates maturity, integrity, and empathy in every aspect of work.
• Committed to ongoing professional and spiritual growth.

Clearances and Certifications

Upon hire, ability to secure Child Abuse Clearance, State Police Clearance and FBI Fingerprinting and Criminal Background Check. On a bi-annual basis, participate in training for mandated reporting of child abuse. Current CPR and BLS certification.

Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting to 5 lbs., kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing, and seeing.