Member Advocate

Company Description

Mainstreet Credit Union, recognized as the Best Credit Union in Kansas by Forbes Magazine, is committed to being the financial home for its members by providing exceptional service and fostering a welcoming culture. Valuing both its members and employees, the credit union emphasizes professional growth through ongoing training and a friendly work atmosphere. A not-for-profit organization, Mainstreet Credit Union focuses on serving communities effectively while offering competitive benefits, including work‑life balance, extensive PTO, a variety of insurance options, a 401(k) with company match, and employee loan discounts.

With over 60,000 members and 12 branches in the Kansas City area, Mainstreet Credit Union is dedicated to simplicity, reliability, and member satisfaction, as reflected in its high 96.9% satisfaction rating.

This is a full‑time on‑site role for a Member Advocate located in Mission, KS. The Member Advocate will assist members by providing exceptional customer service in handling daily financial transactions, answering account inquiries, and addressing concerns. Responsibilities include opening new accounts, explaining credit union products and services, processing loan applications, and identifying needs to suggest appropriate financial solutions. Member Advocates will also assist in resolving member issues efficiently and maintaining accurate records of all account‑related activities.

• Customer service and communication skills to provide an exceptional member experience and handle inquiries or concerns effectively.
• Proficiency in financial services, transaction processing, and account management.
• Problem‑solving and decision‑making skills to address member needs and offer tailored financial solutions.
• Attention to detail and accuracy in maintaining records and handling account‑related processes.
• Ability to work collaboratively in a team‑oriented, fast‑paced environment.
• Prior experience in banking, credit unions, or related fields is preferred but not required.
• High school diploma or equivalent required; additional education in finance, business, or related areas is beneficial.
• Proficiency in using computer systems and financial software applications is an asset.