Customer Support Engineer - Specialty Fibers – F​/M

Become part of a global network of over 40 support engineers at the core of Exail operations. Our team, with diverse technical expertise, works closely with customers—both remotely and on‑site—to support every stage of product integration and operation.

This unique position offers hands‑on experience with the full range of photonics products within Exail Specialty Fiber division.

Based at our Lannion office, you will play a key role in delivering support, helping customers achieve their objectives through prompt, accurate, and reliable assistance. Whether they need straightforward advice or in‑depth technical insights, you’ll be their go‑to expert.

Our division specializes in the production of doped silica‑based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings (FBGs), fiber lasers, and optical low‑noise & high‑power amplifiers.

Our customers—ranging from academia to industry—apply our technologies in fields such as:

• Sensing
• Space
• Harsh environments
• Medical
• Scientific research
• Telecommunication
• Industrial applications

You’ll join a dynamic team of 100+ professionals based in Lannion, combining expertise in optics, lasers, electronics, systems, and instrumentation.

• Active fibers: doped, PM/non‑PM, single‑, double‑, and triple‑clad
• PM fibers: Panda, Tiger, Polarizing & Spun fibers
• Passive fibers: single‑and multi‑mode, Ge‑doped, radiation‑hardened & radiation‑sensitive fibers
• FBGs: laser mirror pairs, gain‑flattening filters, ultra‑narrow bandwidth filters
• Fiber lasers
• Optical low‑noise & high‑power amplifiers

• After‑Sales
  
  Activities:
  
  
• Manage and respond to customer complaints and returns
• Provide support and troubleshooting for product use, including:
• Systems (installation, drivers, remote programs)
• Fiber integration issues at customer sites (bend radius, splicing/cleaving programs, recoating, etc.)

• Write and update user manuals
• Provide additional fiber information (dispersion, MFD, etc.)
• Develop FAQ libraries
• Draft technical documents to support sales: specific tests, qualification reports, technical notes
• Conduct on‑site demonstrations and troubleshooting (occasionally)

• Engage in ongoing internal and self‑directed training
• Improve back‑office support procedures and tools
• Share knowledge and develop skills within the team