Greeter, Transitional Studies

Position Summary

Greeter, Transitional Studies

Job Type: Part Time Regular

Annual

Schedule:

N/A

Expected

Work Schedule:

Variable (Monday – Friday),

Hours:

Variable (8:30 a.m. – 8:30 p.m.), up to 29 hours per week. No teleworking.

Work Location:

Hemlock Building, College

Welcomes a diverse audience of current and prospective students to Transitional Studies and facilitates enrollment growth for all programs in the department. Serves as the first point of contact for walk‑in traffic and callers during peak hours. Provides information and enrollment support over the phone, in person, and via video conferencing platforms as needed in English and other languages. Updates and distributes marketing materials at the request of program staff.

Assists with website updates and social media outreach, as well as outbound calls to students and partner agencies. Assists with gathering and updating accurate student information in the Colleague and SharePoint systems.

• Serves as the first point of contact at the window for those entering, calling, or emailing the department’s Hemlock Building and addresses their needs appropriately.
• Uses diverse language and communication skills to serve students who are English language learners and/or have low levels of literacy.
• Connects visitors and students to specialized assistance, departmental offerings, and services.
• Assists Coordinators and Specialists by making outbound calls to current and former students and/or meeting them in Hemlock Building as requested for recruiting, surveying, event sign‑up, etc.
• Views student information in Colleague or ADVANSYS and SharePoint to verify enrollment status, confirm or update contact information, etc. Updates student information in SharePoint as needed or communicates changes to appropriate program staff.
• Assists Coordinators and Specialists with the creation and distribution of marketing information, social media posts, bulletin boards, promotional materials & department’s website.
• Contributes to the College Vision, Mission, Values, and RISE statement.
• Supports workforce diversity in all its aspects.
• Performs other duties as assigned.

• High school diploma or its equivalent.
• One year of full‑time or equivalent experience working with a demographically diverse population in a fast‑paced environment.
• One year of full‑time or equivalent experience in either customer service or administrative / office work.
• Proficiency in a foreign language such as Spanish, Russian, or another Eastern European language such as Romanian or Ukrainian.

• Experience with adult basic education and/or College and Career Readiness programs in the community college setting.
• Experience working with social media or websites.
• Experience working with Colleague.
• Experience working with Microsoft SharePoint.

Read the following before submitting the Application:

• When applicable, upload the relevant transcript that correlates to the degree requirement in the minimum requirement or preferred qualifications within the job posting. The transcript must show the individual courses taken and the degree that is conferred or awarded.

PLEASE NOTE:

DIPLOMAS OR A COPY OF DEGRADE IS NOT ACCEPTABLE INSTEAD OF TRANSCRIPT.

If selected for hire:

• Official sealed transcripts from an institution accredited by an accrediting agency recognized by the US Department of Education must be received a minimum of two business weeks before the first day of work.
• Transcripts outside of the United States must be accompanied by an evaluation completed by a NACES recognized agency and received by Human Resources at least two weeks prior to the first day of work.

PLEASE NOTE:

FAILURE TO COMPLY MAY RESULT IN THE WITHDRAWAL OF THE JOB OFFER.

We are committed to demonstrating an inclusive and welcoming culture of respect, integrity, support, and equity for everyone. We offer equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability, genetic information/medical history, age, and/or veteran/military status. The College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.