Dock Attendant​/Customer Service Agent

Mission

To provide exceptional customer service across all aspects of Dillon Marina operations.

The Marina Dock Attendant Customer Service Agent will work between the rental dock, boat launch ramp, and rental office. This position will also assist in overall general Marina operations as needed.

Dillon Marina Director, and Operations Managers, Supervisors and Leads

• High school diploma or equivalent preferred. Some continued education preferred.
• Exceptional customer service skills are required.
• Current Red Cross CPR/AED certification required. Training provided.
• Knowledge of Microsoft Office suite, office equipment and procedures required.
• Experience with Quick Books and Point of Sale software preferred.
• Experience in boat handling is preferred.
• Marina operations experience with good working knowledge of both powerboat and sailboat operations preferred.
• Knowledge of standard safety precautions both on and off the water.
• Dependable and on-time, self-motivated, hard-working and trustworthy.
• Ability to function and make good decisions in the absence of a supervisor.
• Must be able to use a two-way radio and communicate professionally.
• Ability to be trained as a ANS (Aquatic Nuisance Species) inspector.
• Pleasant and outgoing personality with an ability to communicate in a professional, courteous and timely manner both verbally and written when dealing with Town of Dillon Employees, citizens, customers and vendors.
• Proven ability to work both independently and as a team and able to follow directions.
• Ability to speak and understand the English language proficiently.
• Must be able to swim.

• Heavy phone and face-to-face interactions with customers, providing accurate information, answering questions and making reservations. Excellent phone etiquette required.
• Ability to obtain knowledge of all marina rates, including boat rentals, sailing school, dry storage, slips, wait lists, service, retail, etc.
• Assist in daily, weekly and monthly inventory controls.
• Assist with the check-in, pricing, stocking and selling of all retail merchandise.
• Perform Point of Sale transactions to collect customer payments. Must have strong attention to detail.
• Perform daily balancing of Point-of-Sale stations and create bank deposits.
• Obtain knowledge of work order procedures and service rates and assist customers through the process.
• Cleaning and upkeep of marina retail area, office, kitchen, bathroom, trash, recycling, etc.
• Re-stocking of all food and beverage products throughout day.
• Re-stocking and filing all daily paperwork and brochures.
• Assist with the development and promotion of marina events.
• Provide assistance to guests with daily rental boat check-out/check-in procedures, both from the office and the dock to include safety procedures, prop conditions, lake navigation, etc.
• Perform opening and closing procedures for both office and dock.
• Assisting with docking of a variety of boats of all sizes in all weather conditions.
• Perform daily boat preparation and maintenance.
• Assist in the maintenance of marina docks, equipment and grounds to keep them in presentable and safe condition.
• Assistance, as required, in general marina maintenance and repairs.
• Assistance, as assigned, in storm preparation.
• Obtain familiarity with all safety and emergency procedures.
• Fueling boats within safety requirements. Knowledge of proper fuel and oil is essential.
• Operating all marina vessels and assisting in the towing of all types of vessels, as needed.
• Continual checking of dock lines and utility supply lines during changing weather conditions.
• Assist with all events such as the Dillon Marina Mutt Show.
• Provide upkeep of marina public restrooms.
• Provide upkeep of marina grounds and perform daily recycling and trash removal.
• Perform and understand fueling procedures of private customer boats.
• Obtain knowledge of marina regulations and enforcement procedures.
• Ability to operate marina equipment and vehicles.
• Perform Zebra Mussel inspections at the boat ramp, as assigned.
• Assist in marina and customer boat preparation for spring launch and fall haul out, as assigned.
• Adhere to Town of Dillon policies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Provide support to all other marina departments as needed and as assigned by marina management.
• Other duties as assigned.

• Must be able to work outside in all weather conditions.
• High Risk – Possible contact with various chemicals. Exposure to sun, heat, cold, dust, precipitation, fuel, oil, grease and other conditions and chemicals commonly found in a marine environment.
• Must be capable of operating a variety of equipment, hand & power tools normally found in marina operations. Must be capable of safely maneuvering all vehicles, vessels, and equipment.

The work environmental characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the…