Customer Support Specialist

App Great is one of the fastest growing global IT companies, supporting the highest tech organizations in the world with 6 offices: 1 in Sofia, 1 in Skopje, 1 in Bucharest, 1 in Tel Aviv, 1 in Chisinau and 1 in Warsaw.

We are working with top talents and highly experienced management to ensure the world’s leading technology companies meet all the business challenges that the future holds.

We are App Great
! We are a young and ambitious company like no other!

The most important part of App Great is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong.

We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.

We are looking for an experienced Customer Support Specialist to join our team of seasoned professionals. In this role you will be expected to provide a high quality customer support service and care to the end-users of our clients’ products, services, and solutions thus ensuring a great customer journey and experience. The perfect candidate is reliable and detail-oriented, and capable in providing assistance to users by handling inquiries and resolving issues related to our gaming operation.

You’ll be expected to deliver clear and professional support through email, chat, and other channels.

• Respond to customer inquiries via email, or other channels;
• Assist users with account, payment, and technical issues;
• Escalate complex problems to relevant internal teams;
• Maintain accurate records of customer interactions and solutions;
• Follow support procedures and contribute to internal documentation;
• Meet response time and resolution targets as defined by SLAs.

• 1–2 years of customer support or service experience in iGaming platforms;
• Strong written and verbal communication skills in English;
• Basic technical understanding and ability to troubleshoot common issues;
• Ability to manage multiple tasks in a structured manner;
• Willingness to work shifts, including evenings and weekends if needed.

• Experience in the gaming or sweepstakes industry
• Familiarity with CRM or ticketing systems like Zendesk, Intercom, or Freshdesk.

• Attractive remuneration package
• Working style – Remote | Shifts – 16:00 – 1:00; 1:00 – 10:00
• Comprehensive Private Medical Insurance
  :
  Your health matters to us (UNIQA)
• Annual leave starting with 20 days up to 25 days(depending on the relevant experience)
• Plus an extra day off to celebrate your birthday 🎉
• Multisport Card
  :
  Stay active with a subsidized membership
• Netflix or Spotify Subscription
  :
  Your choice, fully covered by us for your entertainment and relaxation
• Monthly Food Vouchers
  .
• Office Snacks & Treats
  :
  Fresh fruits, nuts, coffee, sweets, and protein bars always stocked
• Team Events & Offsites
  :
  Regular team buildings and company events to keep the good vibes going
• Learning & Development
  :
  Access to training programs to boost your skills and career
• Career Growth Opportunities
  :
  Grow with a fast-scaling, innovation-driven company
• Supportive Culture
  :
  Work with a young, motivated, and close-knit team
• Modern Office in Prime Location
  :
  Our office is right next to Paradise Mall in Sofia—easily accessible and surrounded by great spots

We believe great work starts with great people. If this feels like the right place for you, we’d love to connect.

@App Great we appreciate every application we receive. Please note that only candidates selected for the next stage of the recruitment process will be contacted. If your profile matches the role, our Talent Acquisition team will reach out to you directly.

Thank you for your interest in joining us, and we encourage you to stay connected through our Linked In and Career pages for future opportunities and insights from the IT market.

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