Customer Care Representative

Customer Care Representative page is loaded## Customer Care Representative locations:
Helpful Smiles Technology Center (HST), James Street, Grimes, IAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 17, 2026 (18 days left to apply) job requisition :
R214366

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Customer Care Representative
** Department:
** Customer Care
** FLSA**:
Non-Exempt
** General Function
** Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

Senior Vice President, Communications;
Director, Customer Care;
Customer Care Senior Supervisor(s)
Positions that Report to you:
None
** Primary Duties and Responsibilities
*** Responds to e-mails received via
* Routes emails to the proper parties using techniques outlined in the department manual.
* Answers and processes customer phone calls.
* Returns voicemail messages and follows up with stores to determine if appropriate action has been taken to address complaints.
* Engages customer on Live Chat to answer inquiries and provide information.
* Assists in monitoring social media activity and responds to comments on appropriate platforms.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Backs up consumer information representative on private label inquiries via the 800 line.
* Performs other job-related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
* Excellent verbal and written communication skills
* Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
* Basic math skills
* Ability to address, research and resolve problems quickly and independently
* Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs
** Education and Experience
*** High school diploma or equivalent required; 3-5 years previous related work experience;
* Customer service or retail experience preferred.
** Physical Requirements
*** Visual requirements include: ability to see detail at near range with or without correction.
* Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
* Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.
** Working Conditions
** The duties of this position are performed in a general office setting. There is frequent pressure to complete tasks or requests quickly.
** Equipment Used to Perform Job
** Desktop or laptop computer, telephone, basic Office software and various Internet portals including Retalix and Spinternet.
** Contacts
* * Has daily contact with customers and the general public. Has contact with suppliers/vendors on a weekly basis.
** Confidentiality
* * In the course of researching may find personnel financial information, board actions, situations, law suits, terminations, etc. When answering e-mails from customers, read about problems (stores, directors, products, etc). Must be HIPAA certified, which can occur with Hy-Vee once the applicant is hired.

Are you ready to smile, apply today.
* Employment is contingent upon the successful completion of a pre employment drug screen.
* #J-18808-Ljbffr