Retail Sales Representative , II, or III

Position: Retail Sales Representative I, II, or III
* Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
** At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
** Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
** We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
*** A Day in the Life of the
** Retail Sales Representative I, II, or III
* Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
* Demonstrate Astound's various products and services to inbound customer traffic at the retail center
* Communicate current promotions and offers to all potential customers
* Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
* Review customer’s current level of service and introduce new services as appropriate
* Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
* Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property
* Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
* Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
* Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
* Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
* Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
* Track sales progress and document productivity on sales forms/ reports as provided by the company
* Ensure all required paperwork is legible, complete and submitted in a timely manner
** What You Bring to the Table:
*** Phone customer support/service related background in call center environment preferred
* Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.  Is positive, pleasant, and respectful
* Bilingual skills preferred
* Friendly, enthusiastic and outgoing demeanor
* Demonstrates a thorough knowledge of cable and data products and services
* Ability to learn and retain new information and concepts quickly
* Demonstrates ability to diagnose and solve problems
* Exhibits the ability to follow direction and possesses the ability to follow through
* Displays proven good judgment and proactive decision-making skills
* Must possess the ability to adapt to change
* Cable Television industry experience preferred
* Telecommunications experience preferred
** Education and

Certifications:

*** High school diploma or equivalent
*** Base Salary:
**** The base salary range in CA
* * for this position is $
** 17.00 - $26.24
** per hour**, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be…